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How much do call center answering service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center answering service representative?

To thrive as a Call Center Answering Service Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Patience, professionalism, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure efficient handling of customer inquiries, enhance customer satisfaction, and maintain a positive company image.

What are some common challenges faced by professionals working in a call center answering service, and how can they be managed?

Professionals in call center answering services often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining accuracy under time pressure. Effective stress management techniques, clear communication skills, and ongoing training can help address these challenges. Many call centers also provide team support and regular feedback to help agents continuously improve their performance and job satisfaction.

What is the difference between Call Center Answering Service vs Customer Service Representative?

AspectCall Center Answering ServiceCustomer Service Representative
CredentialsMinimal; often training providedHigh school diploma; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageCommon in telecommunication, healthcare, and business servicesRetail, tech, finance, and more
Primary RoleAnswering calls, taking messages, basic supportHandling customer inquiries, resolving issues, providing product info

While both roles involve communication with customers, a Call Center Answering Service primarily focuses on answering calls and relaying messages, often with minimal training. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing detailed support. Both roles are essential in customer support but differ in scope and responsibilities.

What is a call center answering service?

A call center answering service is a company or team that handles incoming phone calls on behalf of other businesses. These services can manage customer inquiries, take messages, provide support, and route calls to the appropriate departments. They help businesses maintain professional communication, especially outside regular business hours or during high call volumes. Using an answering service allows companies to provide 24/7 support and improve customer satisfaction without hiring additional staff.
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What cities are hiring for Call Center Answering Service jobs? Cities with the most Call Center Answering Service job openings:
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Call Center Answering Service jobs near you
Infographic showing various Call Center Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Operator FT Geneva General Hospital Eve/Night Shift

Finger Lakes Health

Geneva, NY • On-site

Full-time

Posted 6 days ago

Finger Lakes Health rating

5.4

Company rating: 5.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Call Center Operator (Full-Time)

Location: Geneva, NY (On-Site)

Schedule
  • Full-Time - 72 Hours per Pay Period
  • Evening Shift: 3:00 PM - 11:00 PM
  • Night Shift: 11:00 PM - 7:00 AM
  • Includes 2 night shifts per week
  • Differentials Paid for Evening and Night Shifts
Position Summary

Join our team as a Call Center Operator, where you'll play a vital role in supporting hospital operations and delivering outstanding customer service. Under the supervision of the Director of Security, you will operate the Meridian I Telephone System console, manage the hospital's 24-hour answering service, paging system, and emergency response center, while providing courteous and professional assistance to patients, visitors, physicians, and staff.

This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a calm, professional demeanor during emergency situations.

Key Responsibilities
  • Operate the Meridian I Telephone System console efficiently and accurately.
  • Manage the hospital's 24-hour answering service and paging system.
  • Respond to emergency communications and activate appropriate response procedures.
  • Route incoming calls and provide accurate information to callers.
  • Perform general clerical and administrative duties.
  • Maintain confidentiality of patient and organizational information.
  • Provide exceptional customer service consistent with our Healing Environment standards.
  • Greet and assist patients, visitors, physicians, and staff in a courteous and professional manner.
  • Work collaboratively with all hospital departments to ensure effective communication.
QualificationsEducation

Required:

  • High School Diploma or GED

Preferred:

  • Business or Office Assistant degree
Experience

Preferred:

  • Previous switchboard or call center operator experience
  • Experience working with patients and/or handling emergency situations
Skills & Abilities
  • Outstanding customer service and communication skills
  • Ability to remain calm and professional during busy or stressful situations
  • Strong multitasking and organizational abilities
  • Ability to handle confidential information with discretion
  • Excellent interpersonal skills and teamwork
  • Sensitive and reassuring approach when interacting with patients and families
  • Ability to prioritize tasks while maintaining accuracy and professionalism
Licensure/Certifications
  • No licensure or professional certifications required.
Why Join Us?

At Finger Lakes Health, you'll be part of a team dedicated to delivering compassionate, high-quality care while supporting patients, visitors, and staff every day. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.

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