ZipRecruiter

Log In

1

Call Center Answering Service Jobs (NOW HIRING)

Finger Lakes Health

Call Center Operator

Geneva, NY

CALL CENTER OPERATOR Schedule: * Tuesday and Wednesday Evenings 3p-11p * Thursday and Friday Nights ... answering service, paging system, and emergency response center. Carries out general clerical ...

CareerNation

Call Center Agent

Poughkeepsie, NY · On-site

$14.75 - $19.50/hr

Call Center Agent (78025) Location : Poughkeepsie, NY Schedule : M-F 9:30 am - 6:00 pm & Rotating ... Keeps answering service advised to covering physicians, physician telephone pagers and telephone ...

Finger Lakes Health

Call Center Operator

Geneva, NY · On-site

CALL CENTER OPERATOR Schedule: * Tuesday and Wednesday Evenings 3p-11p * Thursday and Friday Nights ... answering service, paging system, and emergency response center. Carries out general clerical ...

next page

Showing results 1-20

All JobsCall Center Answering Service Jobs

Call Center Answering Service information

See salary details

$10

$18

$26

How much do call center answering service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call center answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Answering Service Representative, and why are they important?

To thrive as a Call Center Answering Service Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Patience, professionalism, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure efficient handling of customer inquiries, enhance customer satisfaction, and maintain a positive company image.

What are some common challenges faced by professionals working in a call center answering service, and how can they be managed?

Professionals in call center answering services often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining accuracy under time pressure. Effective stress management techniques, clear communication skills, and ongoing training can help address these challenges. Many call centers also provide team support and regular feedback to help agents continuously improve their performance and job satisfaction.

What is the difference between Call Center Answering Service vs Customer Service Representative?

AspectCall Center Answering ServiceCustomer Service Representative
CredentialsMinimal; often training providedHigh school diploma; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageCommon in telecommunication, healthcare, and business servicesRetail, tech, finance, and more
Primary RoleAnswering calls, taking messages, basic supportHandling customer inquiries, resolving issues, providing product info

While both roles involve communication with customers, a Call Center Answering Service primarily focuses on answering calls and relaying messages, often with minimal training. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing detailed support. Both roles are essential in customer support but differ in scope and responsibilities.

What is a call center answering service?

A call center answering service is a company or team that handles incoming phone calls on behalf of other businesses. These services can manage customer inquiries, take messages, provide support, and route calls to the appropriate departments. They help businesses maintain professional communication, especially outside regular business hours or during high call volumes. Using an answering service allows companies to provide 24/7 support and improve customer satisfaction without hiring additional staff.
More about Call Center Answering Service jobs
What cities are hiring for Call Center Answering Service jobs? Cities with the most Call Center Answering Service job openings:
What states have the most Call Center Answering Service jobs? States with the most job openings for Call Center Answering Service jobs include:
What job categories do people searching Call Center Answering Service jobs look for? The top searched job categories for Call Center Answering Service jobs are:
Call Center Answering Service jobs near you
Infographic showing various Call Center Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Coordinator

Call Center Coordinator

Mindful Behavioral Healthcare

Kissimmee, FL • On-site

$14.25 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Call Center Representative

Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

  • Responsibilities
    • Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
    • Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
    • Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
    • Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
    • Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
    • Performs other related duties as assigned by immediate supervisor or his/her designee.
    • Reports to the clinical Operations Manager.
  • Requirements
    • Strong communication skills; Spanish languages are a plus
    • Excellent customer service skills with the ability to handle difficult customers with professionalism
    • Proficiency in using computerized systems for data entry and information retrieval
    • Familiarity with medical terminology or experience in a medical office is advantageous
    • Ability to navigate phone systems efficiently and follow phone etiquette guidelines

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8-hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In person


This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.

If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).

Apply