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Call Center Answering Service Jobs (NOW HIRING)

CareerNation

Call Center Agent

Poughkeepsie, NY

$14.75 - $19.50/hr

Call Center Agent Location: Poughkeepsie, NY Schedule: M-F 9:30 am - 6:00 pm & Rotating Saturday ... Keeps answering service advised to covering physicians, physician telephone pagers and telephone ...

Finger Lakes Health

Call Center Operator

Geneva, NY

CALL CENTER OPERATOR Shift Hours: 7a-3:30pm FULL TIME 40 HRS/WEEK ON SITE - Geneva, NY Under the ... answering service, paging system, and emergency response center. Carries out general clerical ...

CareerNation

Call Center Agent

Poughkeepsie, NY · On-site

$14.75 - $19.50/hr

Call Center Agent (78025) Location : Poughkeepsie, NY Schedule : M-F 9:30 am - 6:00 pm & Rotating ... Keeps answering service advised to covering physicians, physician telephone pagers and telephone ...

Finger Lakes Health

Call Center Operator

Geneva, NY · On-site

CALL CENTER OPERATOR Shift Hours: 7a-3:30pm FULL TIME 40 HRS/WEEK ON SITE - Geneva, NY Under the ... answering service, paging system, and emergency response center. Carries out general clerical ...

Finger Lakes Health

Call Center Operator

Geneva, NY

#2167 Geneva, NY, USA Pay Range 18.18-20.90 Pay Range 18.18-20.90 CALL CENTER OPERATOR Shift Hours ... answering service, paging system, and emergency response center. Carries out general clerical ...

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How much do call center answering service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call center answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Answering Service Representative, and why are they important?

To thrive as a Call Center Answering Service Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Patience, professionalism, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure efficient handling of customer inquiries, enhance customer satisfaction, and maintain a positive company image.

What are some common challenges faced by professionals working in a call center answering service, and how can they be managed?

Professionals in call center answering services often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining accuracy under time pressure. Effective stress management techniques, clear communication skills, and ongoing training can help address these challenges. Many call centers also provide team support and regular feedback to help agents continuously improve their performance and job satisfaction.

What is the difference between Call Center Answering Service vs Customer Service Representative?

AspectCall Center Answering ServiceCustomer Service Representative
CredentialsMinimal; often training providedHigh school diploma; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageCommon in telecommunication, healthcare, and business servicesRetail, tech, finance, and more
Primary RoleAnswering calls, taking messages, basic supportHandling customer inquiries, resolving issues, providing product info

While both roles involve communication with customers, a Call Center Answering Service primarily focuses on answering calls and relaying messages, often with minimal training. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing detailed support. Both roles are essential in customer support but differ in scope and responsibilities.

What is a call center answering service?

A call center answering service is a company or team that handles incoming phone calls on behalf of other businesses. These services can manage customer inquiries, take messages, provide support, and route calls to the appropriate departments. They help businesses maintain professional communication, especially outside regular business hours or during high call volumes. Using an answering service allows companies to provide 24/7 support and improve customer satisfaction without hiring additional staff.
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What cities are hiring for Call Center Answering Service jobs? Cities with the most Call Center Answering Service job openings:
What states have the most Call Center Answering Service jobs? States with the most job openings for Call Center Answering Service jobs include:
What job categories do people searching Call Center Answering Service jobs look for? The top searched job categories for Call Center Answering Service jobs are:
Call Center Answering Service jobs near you
Infographic showing various Call Center Answering Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 4% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Agent

Call Center Agent

CareerNation

Poughkeepsie, NY

$14.75 - $19.50/hr

Other

Posted 10 days ago

Job description

Call Center Agent

Location: Poughkeepsie, NY

Schedule: M-F 9:30 am - 6:00 pm & Rotating Saturday Schedule 8:00 - 5:00

Temp. to Perm.

Position Overview: The Contact Center Agent operates the Group's Contact Center and provides routine information and directs calls to appropriate area.

Essential Duties and Responsibilities:

  • Channels all incoming calls, routes calls to appropriate department and/or person. Announces calls to physicians and executive staff.
  • Takes messages and processes them accordingly.
  • Knows physicians and staff schedules for all offices.
  • Has general information regarding insurance, schedule, procedures, and services provided by the Group.
  • Keeps log of physician telephone numbers, cell phones and pager numbers.
  • Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
  • Handles emergencies according to specified procedure.
  • Turns over calls to the answering service as per instructed.
  • Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
  • Confirms physicians' daily appointments, checking information and updating when possible.
  • Maintains information and confidentiality.
  • Performs related work as required.

Performance Requirements:

  • Adheres to all CareMount Medical Group's policies and procedures including OSHA and HIPAA guidelines.
  • Knowledge of business office procedures.
  • Knowledge of Call Manager software and communication procedures.
  • Skill in operating a communications system.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to speak clearly and concisely with a pleasant telephone voice.
  • Ability to handle stressful situations.
  • Ability to establish and maintain effective working relationships with patients, physicians, staff and the public.

Typical Physical Demands:

  • Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
  • Requires the use of office equipment, such as computer terminals, telephones and copiers.

Typical Working Conditions:

  • Work is performed in reception area.
  • Involves frequent contact with patients, physicians, and staff.
  • Work may be stressful at times, interaction with others is constant and interruptive
  • Contact involves dealing with sick people.

Qualifications:

  • Superior customer service skills
  • PC proficiency with Microsoft Office and Outlook
  • Self-starter with the ability to work independently

Experience:

One to two years of Contact Center experience preferably in a medical group.

Education:

  • High School diploma or equivalent/GED

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