Human Resources Manager

Job Summary:

This position assists with the administration of the day-to-day operations of the human resources functions and duties. The Human Resource Manager is responsible for performing HR-related duties on a professional level and providing oversight over the management and administration of core HR functions under the general direction of the Director of Human Resources. This position carries out responsibilities in the following functional areas: employee relations, training, performance management, onboarding, policy and procedure implementation, recruitment/employment, and employment law compliance.

Essential Functions:

Specific duties include, but are not limited to:

• Maintains knowledge of the legal requirements and government reporting regulations affecting human resources functions and ensures that policies, procedures, and reporting are compliant.
• Administers various human resource plans and procedures for assigned employees; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual while maximizing employee engagement.
• Participates in developing department goals, objectives, and systems.
• Administers the compensation program; monitors the performance evaluation program and revises as necessary.
• Advises managers on organizational policy matters, such as equal employment opportunity, tribal preference laws, confidentiality, sexual harassment, and recommend changes as needed.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed.
• Develops company-wide communication for new and ongoing HR activities.
• Develops and maintains HR metrics and other records, reports, and logs to conform to reporting requirements.
• Identifies strategic staffing needs and conducts recruitment effort for exempt and nonexempt personnel; coordinates recruitment and hiring processes; writes and/or assists in the development of interview questions; creates job postings and other advertisements; and evaluates applicants for eligibility.
• Oversee the evaluation, classification, and rating of occupations and job positions.
• Leads employee onboarding and orientation fostering positive attitudes toward organizational goals/objectives and recommends changes as need.
• Conducts presentations at new-employee orientations and other development and training events.
• Administers performance management and improvement systems.
• Fields and investigates employee issues, assists supervisors in writing performance development plans, facilitates counseling and conducts exit interviewing as needed.
• Handles discipline and termination of employees in accordance with company policy, overseeing employee disciplinary meetings, terminations, and investigations.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
• Participates in administrative staff meetings and attends other meetings and seminars as appropriate.
• Maintains human resource information system records and compiles reports from the database.
• Maintains compliance with federal and state regulations concerning employment.
• Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that create new value for customer-owners and employees.
• Reviews and facilitates approval and processing of pay changes and other changes to employee status.
• Tracks annual employee requirements including performance evaluations and required training.
• Establishes and maintains personnel files and other HR records.
• Responds to a variety of HR related questions and requests.
• Assists with drafting and revising human resources related policies and procedures.
• Collaborates with co-workers to respond to internal and external requests; serves as back-up and provides office coverage in the absence of other personnel or as needed.
• Assists in benefits administration to include routing claims and communicating benefit information to employees and managers on an as needed basis.
• Administers the Family Medical Leave Act program, including notification, approval, tracking and follow-up on an as needed basis.
• Processing Workers' Compensation claims on an as need basis.
• Performs other duties as assigned.

Professional Behavior

• Effectively plan and organize workload and schedule time to meet the demands of the position.
• Work in a cooperative and professional manner with GPTLHB staff.
• Treat Great Plains tribes and collaborators with dignity and respect.
• Utilize effective verbal and written communication skills.
• Abide by the GPTLHB policies, procedures, and structure.
• Attend GPTLHB meetings, events, and other functions as required.
• Advance personal educational development by attending training sessions and seminars as appropriate.

Requirements

• Participates in Core Connections training, and applies GPTLHB Core Connections concepts and practices in their work.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors, and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness, and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural, and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Knowledge of human resources principles, practices, and procedures.
• Knowledge of tribal, state, and federal employment and labor laws.
• Knowledge of the structure, functions, and operations of GPTLHB departments.
• Knowledge of computers and job-related software programs.
• Ability to maintain strict confidentiality of records and information.
• Ability to be flexible and change to adapting situations.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers, and other employees of the organization.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Skill in analytical, critical thinking and interpretive skills to apply various employment situations against numerous complicated employment laws and regulations.
• Skill in oral and written communication with particular ability to communicate complex and/or sensitive information in a clear, concise, diplomatic, and professional manner.
• Skill in organizing, tracking, and prioritizing assignments and tasks.
• Skill in interpersonal relations and providing exceptional customer service.
• Skill in prioritizing and planning.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

Supervisory Controls

The supervisor sets the overall objectives and resources available. The employee and supervisor, in consultation, develop deadlines, projects, and work to be done.

Completed work is reviewed only from an overall standpoint in terms of feasibility, compatibility with other work, or effectiveness in meeting requirements or expected results.

Guidelines

Guidelines include state and federal labor laws, GPTLHB policies and procedures and benefit plan documents. These guidelines require judgment, selection, and interpretation in application.

The employee uses initiative and resourcefulness in deviating from traditional methods or researching trends and patterns to develop new methods, criteria, or proposed new policies.

Complexity/Scope of Work

The work typically includes varied duties that require many different and unrelated processes and methods, such as those relating to well established aspects of an administrative or professional field.

The work involves establishing criteria; formulating projects; assessing program effectiveness; or investigating or analyzing a variety of unusual conditions, problems, or questions.

Contacts

The personal contacts are with employees throughout the organization and are generally engaged in different functions and kinds of work and may be representatives from various levels. Other personal contacts at this level include contact with partner organizations, Tribal affiliate organizations, and members of the general public.

The purpose is to plan, coordinate, or advise on work efforts, or to resolve operating problems by influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.

Physical Demands/ Work environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The work is typically performed in an office.

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to manipulate, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet.

This position requires operation of a motor vehicle.

Supervisory and Management Responsibility

This position has no formally assigned supervisory responsibility or authority. The employee is responsible only for the performance of their own assigned work. They may be asked to train new employees in the fundamentals of the jobs or to participate in cross‑training of other employees in the department, but such assignments do not include the on‑going authority to assign and review work of other employees or to recommend or take corrective action with regard to other employees' performance.

Minimum Qualifications

• Minimum education required is a bachelor’s degree in organizational development, human resources, business administration, or related field. Progressively responsible work experience may be substituted on a year-for-year basis for college education.
• A minimum of five (5) years of progressively responsible human resources experience performing related duties sufficient to understand the major duties of the position. Experience working in the Indian health care delivery system working with American Indian/Alaska Native tribal governments is preferred.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota with a clean driving record.
• Must successfully pass a pre-employment drug screen, criminal, and background check.
• Excellent verbal and written communication skills with the ability to be detail oriented.
• Computer and technical skills (including Word, PowerPoint, Excel, Outlook, etc.).
• Experience that indicates the ability to interact effectively with leaders among American Indian communities, government agencies, scientific and academic communities, medical and health-related organizations, nongovernmental groups, and the public at large is required.

The GPTLHB is a tribal organization that follows tribal preference laws. Our policy is to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.