Service Manager

Job Title: Service Manager

Reports To: General Service Manager

Department: Service, (40), Exempt

Location: Simpsonville

Summary of Primary Functions:

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Supervises all Service Department personnel
• Supervises the opening and closing of work orders for control of each shop job
• Maintains and monitors detailed records of time and performance of Service employees
• Monitors and schedules pick-up and delivery of equipment
• Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs from Deere
• Orders and maintains needed shop supplies
• Monitors customer satisfaction through phone calls and on-site visits
• Coordinates with Deere on programs, warranties, and technical machine problems
• Interviews and selects qualified personnel
• Reports status of shop goal and objective achievement to either the RPSM or GM
• Assists in planning and developing service marketing programs
• Acts as site safety coordinator in conjunction with Corporate Safety Manager
• Monitors training needs and provides for the delivery of such training as required

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Individual must be proficient in-service operations leadership, customer focused, analytical and comfortable communicating with customers.
• Managerial experience
• Industry experience

Education: Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.

• A degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Ongoing training provided.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

While performing the functions of this job, the employee regularly works in a service field setting and is exposed to frequently changing temperatures, wet or humid conditions, noise, vibration, fumes, odors, dust, and close proximity to moving mechanical parts.

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to:

• Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc.
• Ability to use full range of motion for back, arms, hands, and fingers.
• Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
• Able to use hand tools, fuel hoses, lubrication systems on all equipment
• Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
• The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
• Specific vision abilities required by this job include close, distance and color vision.
• The employee is regularly required to talk or hear at moderate noise levels.

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants: We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer