Customer Service Representative

******This job will be located in Woodland Hills, CA******

We are Farmers!

We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! We are a passionate, award-winning, equal-opportunity employer, committed to the strength of a diverse workforce. Helping others in their time of need isn’t just our business – it’s our culture!

This role also requires communication with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

Models Farmers’ core values:

• Value the diversity and potential of every individual
• Exceed our customers' expectations
• Stand up for what is right
• Responds to customer inquiries.
• Analyze, clarify and resolve intermediate policy and account-related questions from internal and external customers.
• Review problems and communicate with appropriate personnel to obtain information when necessary.
• Continues to build personal skills by participating in in-house or outside insurance / industry-related courses/seminars as deemed necessary to expand product/system knowledge.
• Stays current with the relevant product(s).
• Understands and strives to support the organization's overall strategy.
• Performs other duties as assigned.

Frequently Asked Questions:

What kind of training will I receive?
We invest in our team members to help them succeed and achieve their personal, professional, and financial goals.

What would my career growth plan look like?

Becoming a Producer and/or an Agency Owner

Is prior insurance experience required?
No! You don’t need to know anything about insurance or insurance sales to apply. We provide all of the product and sales training that you’ll need to be successful

If you’re looking for a better career and future, and want to be successful, this might be the right job for you.

Schedule:

Monday to Friday 8:30 am - 5:30 pm PST in office

Salary:

This position pays $36,000 annually.