Associate Manager, Content Marketing & CRM

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for an Associate Manager, CRM & Content Marketing, based in New York, NY.

The role:

You will be responsible for managing our email, mailer, and SMS marketing communication calendars from copywriting and designer briefs, to delivering approved assets to cross-functional teams under tight deadlines. You will also be responsible for managing the planning of our mailer samples, gifts with purchase (GWPs), and loyalty rewards.

What you’ll do:

In an environment where eCommerce is fast-paced and our customers are a top priority, collaborate with us to ensure that our clients and prospects receive the most timely, relevant, and personalized communications to promote our brand, products, and value.

• Manage the US eCommerce and Retail promotional email/SMS (future) calendars, working closely with Web, Marketing, and Client Development teams.
• Support the creative optimization of service emails & triggered communications, as well as manage planning of GWPs.
• Manage the US eComm, Loyalty, & VIP mailer calendars including the planning of samples, GWPs and rewards.
• Lead the full creative process for emails, mailers, and SMS/MMS. You will be creating design briefs, writing copy for all assets and getting approvals from business partners.
• Conduct comprehensive competitive analysis within the beauty landscape to ensure Clarins' brand remains relevant and impactful within the US market. Utilize insights gained to inform creative briefs and contribute to strategic decision-making.

You are:

• Storyteller who enjoys developing content across multiple channels (email, direct mail, SMS).
• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset.
• Eager to grow in a company genuinely committed to responsible beauty.
• Self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines.
• A creative multi-tasker who can work in a collaborative and fast-paced environment.

You have:

• Bachelor’s degree in business administration, marketing, communications, or a related field.
• 5+ years of experience in marketing, eCommerce, digital marketing, content marketing, or editorial marketing.
• Experience managing eCommerce promotional marketing calendars and leading the creative process for email and direct mail assets.
• Strong storytelling, copywriting and creative skills.
• Strong organizational and project management skills.
• Email/SMS marketing experience a plus.
• Loyalty program management a plus.

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

Salary: $80,000 - $85,000

Benefits:

• Hybrid office model
• Healthcare including Medical, Dental and Vision
• 401k + match
• Gratis
• Tuition Reimbursement

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

Equal Opportunity Employer