Chief Operating Officer (Hybrid)

We are seeking a growth-oriented COO experienced in managing a full P&L responsibility while undertaking ambitious growth strategies in a fast-paced, hyper growth organization in the home-services vertical . This individual will come from a deep operational background with a proven track record for managing complex functions with a diverse employee demographic. We are looking for a dynamic individual that understands how to manage both corporate and field teams, as well as satellite offices and maintain a close pulse on what is happening day-to-day. This person must be successful in playing an active role in the daily matters while also being a steward of the processes, planning, budgeting, and overall infrastructure of an efficient operation. 

Responsibilities

• The Chief Operating Officer (VP/COO) is responsible for day-to-day operations and reporting to the CEO, as well as communicating with the investor teams on operational performance metrics.
• Ensure the efficient and cost effective operations of office personnel, satellite offices, and project and field staff.
• Plans, develops, implements, and evaluates business strategies focused on generating revenue and meeting company financial goals and objectives
• Focus on strategic client management, business development, personnel management, and management of all project phases.
• Oversight for all ongoing projects/initiative to ensure that all are effectively moving according to plan objectives, established milestones and measurement criteria
• Responsible for managing a diverse demographic of employees and business functions including independent contractors, scheduling, warehouse, quality control, repair crews, and more.
• Build and manage the maintenance warranty contracts to help drive revenue and ensure a best-in-class customer service relationship with the clients.
• Develop and maintain the operational KPIs to measure performance for both corporate and field teams.
• Prepare and manage the operational budgets with strict adherence and partner with the leadership team to provide weekly, monthly, and quarterly performance metrics.
• Prepare accurate organizational performance reports on a weekly, monthly, quarterly, and annual basis and use this data to drive change and performance improvements
• Collaborate cross-functionally to develop and implement policies and procedures to ensure compliance with regulatory requirements.
• Lead the charge on building and strengthening a culture of trust and accountability with the teams.
• Manage internal and external relationships and oversee contract negotiations to optimize cost effectiveness and quality of services.
• Lead business reviews with the executive leadership teams and private equity partners.

Qualifications

• Minimum 10 years of experience in a leadership role
• Must have experience as a COO with full oversight of a company's operations
• Experience in a service-based organization, providing installation and/or maintenance services to residential or commercial buildings - roofing, plumbing, HVAC, electrical, etc.
• Previous experience working in companies $100M+
• Excellent financial acumen with experience owning a P&L and budgets
• Private equity experience
• Excellent communication skills and an ability to work with all employee demographics - corporate, field, etc.
• Must understand the service industry and have a strong background in contract development/management
• Solid negotiation skills