ClubJACK Representative - Part Time
JACK Cleveland Casino LLC
Cleveland, OH
Expired: over a month ago
Applications are no longer accepted.
- Part-Time
Job Description
Role Responsibilities:
- Demonstrate a sense of urgency while performing duties.
- Creates atmosphere of fun and excitement for guests.
- Perform back to back procedures when deemed necessary.
- Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
- Ability to adapt quickly to rapidly changing business levels and values the differences of others.
- Attend department meetings and information sessions.
- Greets and welcomes customers with a smile as a company representative.
- Serves as Loyalty Club and customer service role model for other employees.
- Understands, values, and supports Loyalty Club program and special events, promotions, and player programs.
- Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at JACK Casino Cleveland every time.
- Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
- Ensures each customer interaction results in increased customer confidence in Loyalty Club.
- Is knowledgeable about competitors’ programs and can make favorable comparisons.
- Promotes and executes customer promotions flawlessly.
- Creates and maintains customer accounts using JACK’s computer systems.
- Issues comps in accordance with department comp and guidelines.
- Ensures data is accurate and maintains integrity of data.
- Collaborates with work-group and all support departments to ensure player satisfaction.
- Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
- Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
- Free Parking
- Generous Paid Time Off Plan
- Discounted Team Member Meals
- Education Assistance up to $3,600 a year
- 401(k) Savings Plan and Match
- Paid Breaks
Knowledge, Skills, & Abilities
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
Education & Experience Requirements
- High school diploma or GED equivalent
- 1 year customer service experience
- Basic computer skills (WORD, EXCEL, PowerPoint, etc.)
- Able to type 35 words per minute
- Cash handling experience
- Ability to maintain composure and excellent guest elations under all circumstances
- Strong interpersonal and teamwork skills
- Taking direction from multiple Leads/Supervisors/Managers from multiple areas
- Maintain upbeat and positive attitude across multiple tasks and environments
- Ability to multi-task
- Shift Flexibility
- Must be 21 years of age
License Requirements
- Ability to obtain a Gaming Occupational License within the State of Ohio.
- JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
- You can review the requirements for the Ohio Casino Control Commission Gaming License here: https://casinocontrol.ohio.gov/CasinoLicensing/CasinoGamingEmployee.aspx
Address
JACK Cleveland Casino LLC
Cleveland, OH
44113
USA
Industry
Business
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