Manager, Accounts Receivable

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Accounts Receivable Manager is responsible for leading the Accounts Receivable team, ensuring the accurate and timely management of all Accounts Receivable related activities. In this role, you will oversee the transformation and enhancement of the department, utilizing innovative strategies and technologies to streamline processes, increase efficiency, and improve customer relations.

Responsibilities

• Oversee Accounts Receivable balances by implementing strategic collection procedures and maintaining clear communication channels with field locations and clients to ensure timely payments.
• Lead, mentor, and develop the Accounts Receivable team, including performance conversations, ensuring understanding and compliance with company policies and procedures.
• Foster positive relationships with customers by proactively addressing concerns and owning proper follow-through.
• Investigate discrepancies or issues with invoices and collaborate with relevant stakeholders to resolve them promptly.
• Design and implement necessary reporting strategies to identify trends, areas of improvement, and potential risks and be able to present to senior management
• Identify opportunities to streamline processes, improve efficiency, and enhance effectiveness in the Accounts Receivable process.
• Actively participate in team meetings and training sessions to stay updated on industry best practices, company policies, and contribute ideas for improvement.
• Collaborate with cross-functional teams to gather input, review and/or refine existing policies, reporting, and develop new procedures as needed.
• Partners with individual field locations to ensure a seamless and integrated collections process, leveraging local insights and relationships, and understanding the unique aspects of each individual location.
• Refine existing reporting process, emphasizing on aging reports, manual reporting, first payment defaults, and cancellations.
• Lead both in-house and external collections teams to ensure proper collections process.

Education and/or Experience:

• Bachelors Degree in finance, accounting, or related field.
• 5+ years of experience in Accounts Receivable processes, with at least 2 years in a leadership capacity.
• Experience with Google Suite, Microsoft Office Suite, and Accounts Receivable platforms.
• Strong oral, written, and interpersonal communication skills.
• Ability to maintain a high level of discretion and confidentiality when handling sensitive information.
• Strong attention to detail with the ability to work independently, collaboratively, and produce accurate and high-quality work.
• Experience in the death care industry is preferred.

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies

• Directing Others – Good at establishing clear directions; sets stretching objectives; distributes workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; clear communicator.
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Organizational Agility – Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
• Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Work Environment:

• On-site (Support Center, M-F required).
• This position operates in a professional office environment which may be noisy or disruptive at times.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.