Switchboard Operator

Summary:

Answers incoming calls and assistance and general administrative duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information as required.
• Relieves Corporate Receptionist as necessary:
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Escorts visitors to the staterooms, chapel area, or other areas of the facility as needed.
  • Maintains an awareness of the whereabouts of visitors.
  • Facilitates effective coordination of the arrangement offices.
• Communicates the requests of visitors to funeral directors, sales staff, or other appropriate staff members.
• Assembles at-need folders, Batesville Tree form orders, accounting coupon books, various filing tasks and other tasks as necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, calculate figures and amounts such as discounts, interest, commissions, proportions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Intermediate to advanced skills with Microsoft Word, Excel, and Access required. Proficiency with email required. Experience with accounting software desired.

Certificates and Licenses None required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. The employee must constantly reach with hands and fingers. Regular keyboard typing is required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Medical, dental and vision coverage; HSA Voluntary contributions and Limited Flexible Spending Accounts; long-term disability insurance; EAP assistance; and COBRA Eligibility, subject to the terms of the applicable benefit plan.
• Supplemental plans such as, Life, Short Term Disability and Accident insurance, Additional Employee Life/AD&D and Dependent Life/AD&D may be available as voluntary plans.
• 401(k) savings & profit-sharing plan, subject to the terms of the applicable benefit plan.
• Vacation Time Off: Eligible for employees that work 30 hours or more each week. Vacation accrual begins on the first day of work. Hours are accrued bi-weekly depending on your years of service.

Length of Service

Bi-weekly Accrual Rate

Annual Accrual

Maximum Accrual

1st day - 5 years

3.07 hours

80 hours

160 hours

5 years, 1 day - 15 years

4.61 hours

120 hours

240 hours

15 years, 1 day +

6.15 hours

160 hours

320 hours

• Paid Sick and Safe Leave Policy: Full-Time Employees working a minimum of 30 hours are eligible for 80 hours of PSSL per year, which accrues at a rate of 3.077 hours each pay period.
• Holidays: 8 paid days, but open during certain holidays as stated below:
  1. Washington Memorial Park & Mortuary: Open on all holidays except New Year’s Day, Thanksgiving Day and Christmas Day.
  2. Satellite Locations: Closed on all holidays except President’s Day and Veteran’s Day when they will maintain regularly scheduled business hours.
  3. Employees who work holidays may take another day off with prior approval.

Other compensation: Employees have the opportunity to earn:

• Monthly bonus under the Company’s Quarterly Incentive Plan, subject to Plan eligibility requirements.
• Educational Development: The Company encourages career development and may help support your participation in educational courses, seminars, and conferences when deemed to make a direct contribution to job development. Eligibility and prior approval are required.
• Employee Referral Program: Employees may receive an Employee Referral payment upon the referral and hire of a job candidate filling an open position with the Company, subject to the Program’s eligibility requirements.
• At-Need Funeral and Cemetery Benefits: Following six months of continuous service in good standing, employees may be eligible for at-need funeral and cemetery benefits.
• Pre-Need Cemetery Benefits: Following three years of continuous service in good standing, employees may be eligible for pre-need cemetery benefits.