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Switchboard Manager Jobs (NOW HIRING)

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

Performs other duties as assigned by department management Minimum Qualifications: * High School ... Previous switchboard experience is preferred * Excellent listening, verbal and written ...

Emerson Hospital

Switchboard Operator

Concord, MA

$18 - $20/hr

We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the ...

Emerson Hospital

Switchboard Operator

Concord, MA · On-site

$18 - $20/hr

We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY · On-site

$27.15/hr

Manages hospital codes and alarms * Receives and transmits messages * Pages hospital staff and physicians and performs code duties. * Answer all incoming calls to the main switchboard and transfer to ...

Basin Harbor

Switchboard Operator

Vergennes, VT

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

BEACH PROPERTIES INC

Switchboard Operator

Vergennes, VT · On-site

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

Salvation Army

Switchboard Assistant

Philadelphia, PA

$15.25 - $19.25/hr

Switchboard Assistant Location: DHQ Availability of Position: M-F Schedule: Part-time Plus, up to ... Building Services/Property Department Manager Salary and Grade: $ 15.75 per hour; Grade 75, Non ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY

$27.15/hr

Manages hospital codes and alarms * Receives and transmits messages * Pages hospital staff and physicians and performs code duties. * Answer all incoming calls to the main switchboard and transfer to ...

Basin Harbor

Switchboard Operator

Vergennes, VT · On-site

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

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How much do switchboard manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges a Switchboard Manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What does a Switchboard Manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What are the key skills and qualifications needed to thrive as a Switchboard Manager, and why are they important?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.
What cities are hiring for Switchboard Manager jobs? Cities with the most Switchboard Manager job openings:
What states have the most Switchboard Manager jobs? States with the most job openings for Switchboard Manager jobs include:
Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
Switchboard Operator

Switchboard Operator

Southern Ohio Medical Center

Portsmouth, OH

$12 - $15.25/hr

Part-time

Posted 11 days ago

Southern Ohio Medical Center rating

6.7

Company rating: 6.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

600th of 994 rated hospitals

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: Telecommunications

Shift/schedule: Part Time (24 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Lead Switchboard Operator and Telecommunications Manager. The Switchboard Operator's primary job function is to operate a switchboard console, directing calls to and from the appropriate staff and/or departments. The Switchboard Operators also handle both inside and outside codes by notifying the appropriate staff using tools such as overhead paging and the mass notification application and the Switchboard Operators provide Answering Services for SOMC’s Physician based practices and various other departments.

Performs other duties as assigned.

QUALIFICATIONS

Education:

  • High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

  • None

Experience:

  • Experience working with the public preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Operates Switchboard Console and directs calls to the appropriate departments.
  2. Performs dispatching of routine and stat requests to ensure that incidents of incomplete or incorrect information do not occur.
  3. Monitors all alarm systems and initiates codes as instructed.
  4. Provides general hospital information to the public as requested.
  5. Performs Answering Services duties for various departments and offices as instructed.
  6. Performs other duties as assigned.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

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