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Switchboard Manager Jobs (NOW HIRING)

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

Performs other duties as assigned by department management Minimum Qualifications: * High School ... Previous switchboard experience is preferred * Excellent listening, verbal and written ...

Novant Health

Switchboard Operator

Winston Salem, NC · On-site

$13.75 - $17.50/hr

Operate a computerized switchboard console to manage internal and external calls * Monitor critical hospital systems including the fire panel, blood bank, oxygen panel, and elevators * Respond to ...

New

Laredo Medical Center

Switchboard Operator Lead

Laredo, TX · On-site

$13.25 - $16.75/hr

Job Summary The Switchboard Operator Lead is responsible for answering and routing incoming calls ... Escalates operational or technical issues to management as appropriate. * Performs other duties as ...

New

Flowers Hospital

Switchboard Operator

Dothan, AL · On-site

$13.75 - $17.25/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

Lifepoint Health

Switchboard Operator

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

Lifepoint Health

Switchboard Operator

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

Baldwin Health

Switchboard Operator

Foley, AL · On-site

$12.75 - $16.25/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

Grandview Medical Center

Switchboard Operator

Birmingham, AL · On-site

$14 - $17.75/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

Laredo Medical Center

Switchboard Operator

Laredo, TX · On-site

$13.25 - $16.75/hr

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a ...

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How much do switchboard manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities are hiring for Switchboard Manager jobs?

Cities with the most Switchboard Manager job openings:

What states have the most Switchboard Manager jobs?

States with the most job openings for Switchboard Manager jobs include:

Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Middlesex Health System

Middletown, CT • On-site

$15.25 - $19.25/hr

Per diem

Re-posted 15 days ago

Job description

Switchboard Operator
  • Department: Switchboard
  • Hours: per diem

Position Summary
Today's Smarter Choice for Care...
Middlesex Health is an independent award winning organization. At Middlesex Health, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Position Summary:
The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This position functions in accordance with established policies, procedures and hospital standards.
Key Responsibilities:
  • Accurately utilize the features of the switchboard consoles, headsets, telephones and other related equipment
  • Answer all calls and respond to requests in a timely, professional and accurate manner
  • Utilize computer technology to initiate both numeric and alpha pages for routine and emergency situations and record all emergency codes in accordance with established policies
  • Monitor alarms located in the switchboard and notify appropriate personnel as required
  • Respond quickly and accurately to STAT and other emergency situations
  • Maintain confidentiality, security and integrity of patient and organizational data
  • Ensure release of information is consistent with privacy policies
  • Performs other duties as assigned by department management

Minimum Qualifications:
  • High School Diploma or equivalent
  • Demonstrated telephonic customer service experience, preferably in healthcare, is required
  • Previous switchboard experience is preferred
  • Excellent listening, verbal and written communication skills
  • Accurate data entry and basic typing skills

Per Diem: Based on availability; will be scheduled into shifts in advance
Middlesex Health
Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Health Cancer Center locations. It also features three emergency departments and two urgent care centers, along with many other programs and services. Middlesex Health's network of primary care physicians, medical and surgical specialists, and other employees work to meet the needs of the Middlesex County and Connecticut shoreline communities.
Using innovative technology, Middlesex Health's vision is to be the clear, first choice for medical care, and its mission is to provide the safest, highest-quality care and best experience possible.

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