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Switchboard Manager Jobs (NOW HIRING)

Innovation At Work

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

This role is responsible for managing high-volume incoming calls, routing communications accurately ... Key Responsibilities - Operate multi-line telephone switchboard systems in a high-volume ...

Innovation At Work Inc

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

... Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical ... This role is responsible for managing high-volume incoming calls, routing communications accurately ...

Bryan Health

Clinic Switchboard Operator

Lincoln, NE · On-site

$14.25 - $18/hr

... closes switchboard for calls for Cardiology, Vascular and CT Surgery. 3. *Answers all incoming ... Effectively manages calls from providers both internal and external to Bryan Heart and strives ...

Bryan Health

Clinic Switchboard Operator

Lincoln, NE · On-site

$14.25 - $18/hr

... closes switchboard for calls for Cardiology, Vascular and CT Surgery. 3. *Answers all incoming ... Effectively manages calls from providers both internal and external to Bryan Heart and strives ...

116508 Innovation At Work

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

This role is responsible for managing high-volume incoming calls, routing communications accurately ... switchboard systems in a high-volume environment - Answer and route incoming calls to appropriate ...

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

More about our team Our collaborative Switchboard team keeps our hospital connected 24/7. Operators are trusted to manage high call volumes, assist patients and visitors, and support staff ...

Lifepoint Health

Switchboard Operator

Winchester, TN · On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes ... Director, Health Information Management Essential Functions Receives incoming calls to house ...

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

More about our team Our collaborative Switchboard team keeps our hospital connected 24/7. Operators are trusted to manage high call volumes, assist patients and visitors, and support staff ...

Lifepoint Health

Switchboard Operator

Winchester, TN · On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes ... Director, Health Information Management Essential Functions Receives incoming calls to house ...

Rochester Regional Health

Switchboard Operator

Batavia, NY · On-site

$17.25 - $19.88/hr

Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor ...

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How much do switchboard manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities are hiring for Switchboard Manager jobs?

Cities with the most Switchboard Manager job openings:

What states have the most Switchboard Manager jobs?

States with the most job openings for Switchboard Manager jobs include:

Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Northeast Regional Medical Center

Kirksville, MO • On-site

$13.50 - $17/hr

Full-time

Posted 13 days ago

Northeast Regional Medical Center rating

2.7

Company rating: 2.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1,063rd of 1,065 rated hospitals

Job description

Job Description

8am-5pm

Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions

  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

What Northeast Regional Medical Center employees say

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Hours and flexibility

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