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Switchboard Manager Jobs (NOW HIRING)

Rochester Regional Health

Switchboard Operator

Campus, IL · On-site

$17.25 - $19.88/hr

Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts: Mornings and ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts : Mornings and ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Switchboard Operator

Lakewood, CO

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts : Mornings and ... We do this by providing food service, catering, facilities management, and other integrated ...

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

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How much do switchboard manager jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What jobs in the US pay $300,000 a year?

For a Switchboard Manager, earning $300,000 annually is uncommon, as this role typically offers a lower salary. High-paying jobs in the US that reach or exceed this level often include executive positions such as CEOs, CFOs, and specialized medical or legal professionals, which require extensive experience, advanced skills, and often certifications. Salary levels vary based on industry, location, and company size.

What are some common challenges a Switchboard Manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What exactly does a Switchboard Operator do?

A Switchboard Operator manages the telephone switchboard, connecting calls, directing callers to appropriate departments or individuals, and maintaining communication systems. They often use manual or electronic switchboards and require good communication and organizational skills. The role may involve handling multiple lines and ensuring efficient call flow in settings like hospitals, hotels, or offices.

What does a Switchboard Manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

Did Switchboard Operators make good money?

Switchboard operators historically earned modest wages, often reflecting entry-level or clerical pay scales. Their income depended on factors such as experience, location, and the industry they worked in, but generally, the role was not associated with high earnings. Today, the profession is largely obsolete, replaced by automated systems.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as CEO, CFO, and COO, as well as senior management positions like marketing director, IT manager, and project manager in specialized industries. These roles typically require extensive experience, leadership skills, and often relevant certifications or advanced degrees.

What are the key skills and qualifications needed to thrive as a Switchboard Manager, and why are they important?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.
What cities are hiring for Switchboard Manager jobs? Cities with the most Switchboard Manager job openings:
What states have the most Switchboard Manager jobs? States with the most job openings for Switchboard Manager jobs include:
Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in the United States as of June 2026, with employment types broken down into 2% Internship, 20% Full Time, 5% Part Time, 72% Contract, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
Switchboard Operator

Switchboard Operator

Rochester Regional Health

Campus, IL • On-site

$17.25 - $19.88/hr

Part-time

Posted 25 days ago

Rochester Regional Health rating

7.4

Company rating: 7.4 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

256th of 877 rated healthcare providers

Job description

SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

STATUS:Part- Time20 hours a week

LOCATION: 127 North Street Batavia, NY 14020

DEPARTMENT: Switchboard

SCHEDULE: Evening/Nights 11p-7a

Minimum Qualifications

  • Two (2) years customer service experience, preferably in a fast pace environment setting
  • Demonstrated compassion, empathy and customer service skills
  • Strong verbal and written communication skills, including excellent diction and articulation
  • Ability to multitask and work under rigorous pressure
  • Proficient in use of computers; must be able to type a minimum of 35 wpm
  • Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

RESPONSIBILITIES

  • Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
  • General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.25 - $19.88

CITY:

Batavia

POSTAL CODE:

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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