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Switchboard Manager Jobs (NOW HIRING)

Switchboard Operator

New York, NY ยท On-site

$16.50 - $20.75/hr

This role is responsible for managing high-volume incoming calls, routing communications accurately ... switchboard systems in a high-volume environment - Answer and route incoming calls to appropriate ...

Switchboard Operator - PD

Miami, FL ยท On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

Switchboard Operator - PD

Miami, FL ยท On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

Switchboard Operator

Boyers, PA ยท On-site

$16.25 - $20.75/hr

Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing, holding, and paging functions. * Support after-hours, overnight, weekend, and holiday coverage ...

Clinic Switchboard Operator

Lincoln, NE

$14.25 - $18/hr

... closes switchboard for calls for Cardiology, Vascular and CT Surgery. 3. *Answers all incoming ... Effectively manages calls from providers both internal and external to Bryan Heart and strives ...

Clinic Switchboard Operator

Lincoln, NE ยท On-site

$14.25 - $18/hr

... closes switchboard for calls for Cardiology, Vascular and CT Surgery. 3. *Answers all incoming ... Effectively manages calls from providers both internal and external to Bryan Heart and strives ...

Switchboard Operator

Bronx, NY

$15.75 - $19.75/hr

... Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical ... This role is responsible for managing high-volume incoming calls, routing communications accurately ...

Switchboard Operator

Bronx, NY ยท On-site

$15.75 - $19.75/hr

This role is responsible for managing high-volume incoming calls, routing communications accurately ... Key Responsibilities - Operate multi-line telephone switchboard systems in a high-volume ...

Switchboard Operator

Winchester, TN ยท On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes ... Director, Health Information Management Essential Functions Receives incoming calls to house ...

Switchboard Operator PT

Fort Wayne, IN ยท On-site

$14.75 - $18.75/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

Switchboard Operator

Fresno, CA ยท On-site

$18.13 - $23.22/hr

Switchboard Operators LOCATION: Fresno, CA 93703 SCHEDULE: (Shifts) * Work performed twenty-four ... Enter messages in Phone Message Manager: * Operators will access messaging system daily

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Switchboard Manager information

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How much do switchboard manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities are hiring for Switchboard Manager jobs?

Cities with the most Switchboard Manager job openings:

What states have the most Switchboard Manager jobs?

States with the most job openings for Switchboard Manager jobs include:

Infographic showing various Switchboard Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

116508 Innovation At Work

New York, NY โ€ข On-site

$16.50 - $20.75/hr

Full-time

Re-posted 2 days ago


Job description

Description:

Position Overview

Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging.

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Available Shifts (24/7 Coverage Required)

Weekday Shifts (Monday – Friday):

- Day Shift: 7:00 AM – 3:00 PM

- Evening Shift: 3:00 PM – 11:00 PM

- Overnight Shift: 11:00 PM – 7:00 AM


Weekend & Holiday Shifts:

- Day Shift: 7:00 AM – 3:00 PM

- Evening Shift: 3:00 PM –11:00 PM

- Overnight Shift: 11:00 PM – 7:00 AM

Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts.

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Key Responsibilities

- Operate multi-line telephone switchboard systems in a high-volume environment

- Answer and route incoming calls to appropriate departments, staff, and on-call personnel

- Initiate overhead paging announcements and emergency code communications

- Maintain accurate logs of calls, messages, and critical communications

- Provide information and assistance to patients, visitors, and staff in a professional manner

- Monitor and respond to urgent and routine communication requests

- Ensure timely and accurate message delivery across departments

- Maintain confidentiality in accordance with HIPAA and Privacy Act requirements

Requirements:

Minimum Qualifications

- High School Diploma or equivalent

- Minimum of 1–2 years of experience in a call center, switchboard, or customer service role

- Ability to handle high call volumes in a fast-paced environment

- Strong verbal communication and listening skills

- Basic computer proficiency (Microsoft Office, call logging systems)

- Ability to multitask and prioritize effectively