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Switchboard Manager Jobs (NOW HIRING)

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

Samaritanhealth

SWITCHBOARD OPERATOR

Watertown, NY

$16.45 - $25.50/hr

Previous experience as a switchboard operator or receptionist preferred ... Operates communications console, performs overhead pages, and is the hub for emergency management ...

SGMC Health

PBX OPERATOR, SWITCHBOARD

Valdosta, GA · On-site

$11 - $14/hr

Manage on-call schedules and contact database. Page on-call physicians as needed through multiple ... Switchboard Operators are subject to working irregular schedules (including weekends and holidays)

Weis Markets

Switchboard Operator

Sunbury, PA · On-site

$13 - $16.50/hr

This role uses the Mitel system to triage and route calls to the appropriate departments, manages ... Answer and route incoming phone calls using switchboard software, directing customers, associates ...

Samaritanhealth

SWITCHBOARD OPERATOR

Watertown, NY · On-site

$16.45 - $25.50/hr

Previous experience as a switchboard operator or receptionist preferred ... Operates communications console, performs overhead pages, and is the hub for emergency management ...

York Hospital

Care Access Switchboard Operator

York, ME

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

Bass Pro Shops

Switchboard Operator

Sayreville, NJ · On-site

$17 - $19.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Coordinates and schedules appointments for Management. * Files, copies and performs other clerical ...

Samaritanhealth

SWITCHBOARD OPERATOR

Watertown, NY · On-site

$16.45 - $25.50/hr

Previous experience as a switchboard operator or receptionist preferred ... Operates communications console, performs overhead pages, and is the hub for emergency management ...

UHS

Switchboard Operator/Receptionist Full-time

Radcliff, KY · On-site

$13 - $16.50/hr

Our success comes from a responsive management style and a service philosophy based on integrity ... Qualifications The Switchboard Operator is responsible for reception duties as prescribed by the ...

The Chickasaw Nation

Switchboard Operator

Ada, OK · On-site

$12.50 - $15.75/hr

The switchboard operators provide assistance to incoming and outgoing calls and provides clerical ... It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ...

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How much do switchboard manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges a Switchboard Manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What does a Switchboard Manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What are the key skills and qualifications needed to thrive as a Switchboard Manager, and why are they important?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.
What cities are hiring for Switchboard Manager jobs? Cities with the most Switchboard Manager job openings:
What states have the most Switchboard Manager jobs? States with the most job openings for Switchboard Manager jobs include:
Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator - Call Center

Extraco Banks, N.A.

Harker Heights, TX

$13.75 - $17.25/hr

Full-time

Posted 3 days ago

Job description

Switchboard Operator – Job Summary

We are seeking a professional and customer-focused Switchboard Operator to serve as the first point of contact for incoming communications. This role is responsible for efficiently managing and routing calls, supporting internal communication needs, and delivering an exceptional customer experience.

Key Responsibilities
  • Operate the telephone switchboard and accurately route incoming calls to appropriate personnel
  • Answer calls promptly with professionalism, courtesy, and a customer-first approach
  • Coordinate and set up conference calls for employees
  • Maintain and update telephone system records and employee profiles
  • Perform general clerical and administrative support tasks
  • Assist with special projects and additional duties as needed
Qualifications
  • High school diploma or equivalent required
  • Prior experience operating a telephone system preferred
  • Proficiency in Microsoft Office applications and other business software
Core Competencies
  • Strong customer service orientation with a friendly and approachable demeanor
  • Ability to collaborate effectively with coworkers and build positive working relationships
  • Composure under pressure with a calm and professional attitude
  • Active listening skills and strong attention to detail
Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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