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Switchboard Manager Jobs in Missouri (NOW HIRING)

HealthSouth

Receptionist

Town And Country, MO · On-site

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

Sonic

Assistant Manager

Saint Louis, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Chesterfield, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Saint Peters, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Saint Charles, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Manchester, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Kirkwood, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Jennings, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

O Fallon, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Saint Charles, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Saint Louis, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Florissant, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

Fenton, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Sonic

Assistant Manager

De Soto, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Guernsey Holdings LLC

Shift Manager

East Prairie, MO · On-site

$13.50 - $17.25/hr

... grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet ... Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work ...

Sonic

Assistant Manager

Lake Saint Louis, MO

As an Assistant Restaurant Manager, you'll assist the drive-in restaurant's General Manager in ... switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to ...

Guernsey Holdings LLC

Shift Manager

East Prairie, MO

$13.50 - $17.25/hr

... grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet ... Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work ...

Sonic Drive-In

Shift Manager

East Prairie, MO · On-site

$13.50 - $17.25/hr

... grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet ... Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work ...

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Switchboard Manager information

See Missouri salary details

$8

$15

$22

How much do switchboard manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for switchboard manager in Missouri is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities in Missouri are hiring for Switchboard Manager jobs?

Cities in Missouri with the most Switchboard Manager job openings:

Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $32,681 per year, or $15.7 per hour.

Switchboard Operator

Principle Choice Solutions LLC

Saint Louis, MO • On-site

$14.50 - $18.50/hr

Full-time

Posted 26 days ago

Job description

PRINCIPLE CHOICE SOLUTIONS
Switchboard Operator
POSITION PURPOSE
The Switchboard Operator serves as the primary point of contact for incoming calls to a federal customer and is responsible for operating a multi-line telephone console, routing callers to the appropriate offices or personnel, providing approved directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting uninterrupted communications operations.
ORGANIZATION
This position reports to the Site Supervisor or Program Manager.
The Switchboard Operator supports federal facility operations and serves as a communication hub between the public, agency personnel, contractor staff, emergency responders, and designated duty officers.
ESSENTIAL FUNCTIONS
  • Answer a high volume of incoming calls promptly, professionally, and in accordance with customer greeting and etiquette standards.
  • Screen callers to determine the nature of requests and route calls to the appropriate government office, contractor point of contact, or voicemail box.
  • Provide accurate general information including office hours, contact information, extensions, and facility information using approved directories and resources.
  • Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing, holding, and paging functions.
  • Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract operations.
  • Maintain and update telephone directories, extension lists, on-call rosters, and duty officer contact lists.
  • Coordinate with directory administrators to ensure staffing and contact information remains accurate and current.
  • Track call volume, misrouted calls, and directory errors for operational reporting and continuous improvement efforts.
  • Serve as the initial point of contact for emergency calls received through the switchboard and follow established Emergency Action Plan procedures.
  • Initiate authorized paging, overhead announcements, and mass-notification procedures during emergency situations.
  • Notify designated duty officers, Facility Security Officers, emergency responders, and other personnel in accordance with site protocols.
  • Maintain accurate logs and records for emergency, medical, safety, and security-related calls.
  • Provide backup receptionist or visitor support functions when assigned.
  • Maintain confidentiality of caller information and internal directory information.
  • Comply with all site security requirements, telecommunications policies, customer rules, and company standards of conduct.
  • Report suspicious calls, bomb threats, harassment concerns, adverse information, or security incidents in accordance with site procedures and federal guidance.
  • Perform other related duties as assigned to support communications and facility operations.

KNOWLEDGE & EXPERIENCE
  • Employment is contingent upon obtaining and maintaining a favorable Tier 1 background investigation (SF 85) and HSPD-12 Personnel Identity Verification (PIV) or Common Access Card (CAC) credential and enrollment in the Continuous Vetting (CV) program.
  • High school diploma or equivalent required.
  • Minimum one year of experience operating a multi-line telephone system, reception desk, call center console, or similar communications position.
  • Strong customer-service skills with a professional, courteous, and articulate speaking voice.
  • Ability to type at least 30 words per minute and navigate directories and software systems while actively handling calls.
  • Basic proficiency with Microsoft Outlook, Microsoft Teams, and web-based directory applications.
  • Ability to remain calm and follow procedures during high-volume or emergency call situations.
  • Familiarity with VoIP, PBX, Cisco, Avaya, Teams Calling, or similar communications systems is preferred.
  • Experience supporting a federal facility, military installation, courthouse, healthcare facility, or government agency is preferred.
  • Must be a U.S. citizen; work sponsorship is not available due to federal security restrictions.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate multi-line telephone consoles, PBX or VoIP communication systems, headsets, paging systems, directory applications, computers, printers, scanners, and other office equipment required to perform assigned duties. The position may also utilize emergency notification systems, call-logging software, and facility communication platforms.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 20 pounds.
Must be able to sit for extended periods while operating a switchboard console, answering calls, wearing a headset, and utilizing computer systems. Frequent keyboard use, telephone communication, and console operation are required.
WORKING CONDITIONS
The incumbent works in a remote, telework, hybrid, or office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of computer use, data entry, record review, case processing, and telephone communication are required.
The position may support fluctuating workloads, expedited requests, changing investigative requirements, and future technology implementations as operational needs require.
The incumbent works in a standard office, communications center, reception area, or federal facility environment.
The position may require shift work, including evenings, nights, weekends, and holidays, depending on contract coverage requirements.
Security, privacy, emergency response, workplace safety, and telecommunications training will be provided as part of this role. Employees are expected to comply with all contract security requirements, credentialing requirements, and facility access requirements.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.

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