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Switchboard Manager Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Switchboard Operator

Batavia, NY · On-site

$17.25 - $19.88/hr

Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor ...

Robert Half

Part Time Receptionist

Rochester, NY · On-site

$15.84 - $19/hr

Ability to handle a multi-line phone or switchboard system with accuracy and confidence. * Strong verbal communication skills and a detail-oriented phone manner. * Comfortable managing inbound calls ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Rochester, NY

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Thompson Health

Security Manager

Canandaigua, NY · On-site

$70K - $80K/yr

Manage the administrative, fiscal and operational aspects of the security and switchboard functions of the Health System. Supports the Director of Facilities and Emergency Preparedness Manager in the ...

Thompson Health

Security Manager

Canandaigua, NY · On-site

$70K - $80K/yr

Manage the administrative, fiscal and operational aspects of the security and switchboard functions of the Health System. Supports the Director of Facilities and Emergency Preparedness Manager in the ...

Soar Restaurants

Team/Crew Member

Rochester, NY

$11.50 - $15.25/hr

Manager on Duty (MOD) Status: Nonexempt Position Summary: This position performs basic operational ... Perform station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Team/Crew Member

Rochester, NY · On-site

$11.50 - $15.25/hr

Manager on Duty (MOD) Status: Nonexempt Position Summary: This position performs basic operational ... Perform station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

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Switchboard Manager information

See Rochester, NY salary details

$8

$16

$24

How much do switchboard manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for switchboard manager in Rochester, NY is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $34,377 per year, or $16.5 per hour.

Switchboard Operator

Rochester Regional Health

Batavia, NY • On-site

$17.25 - $19.88/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Answer incoming, outgoing, and internal calls promptly and courteously, prioritizing STAT and emergency calls.

  • Monitor emergency radio, fire panel, and alarm panels, and provide overhead pages for disaster situations.

  • Provide patient information, update department schedules, and perform miscellaneous duties as requested by the manager.

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 221 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

SUMMARY
As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.
STATUS: Full-Time 37.5 hours a week
LOCATION: United Memorial Medical Center
DEPARTMENT: Switchboard
SCHEDULE: M-F 9a-5p, Weekends 10a-6p
RESPONSIBILITIES
  • Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
  • General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

MINIMUM QUALIFICATIONS
  • None

PREFERRED QUALIFICATIONS
  • Two (2) years customer service experience, preferably in a fast-paced environment setting
  • Demonstrated compassion, empathy and customer service skills
  • Strong verbal and written communication skills, including excellent diction and articulation
  • Ability to multitask and work under rigorous pressure
  • Proficient in use of computers; must be able to type a minimum of 35 wpm
  • Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

Required Licensure/Certification Skills:
  • None

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.25 - $19.88
CITY:
Batavia
POSTAL CODE:
14020
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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