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Switchboard Manager Jobs in Michigan (NOW HIRING)

Sonic

Assistant Manager

Commerce Township, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Portage, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Commerce, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

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Switchboard Manager information

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities in Michigan are hiring for Switchboard Manager jobs?

Cities in Michigan with the most Switchboard Manager job openings:

Switchboard Manager jobs near you

Switchboard Receptionist/Relief - GA

Community Mental Health Authority

Lansing, MI • On-site

$16.98/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Switchboard Operator

CMHA-CEI is a Michigan Certified Bronze Level Veteran Friendly Employer and we encourage active military service members, veterans, and their family members to apply.

Responsibilities: Under the supervision of the Property and Facilities Manager (General Administration), operates a central switchboard, receiving and referring incoming calls to the appropriate office/program or personnel. Greets walk-in visitors/clients, providing them with routine information and/or directs them to the proper location for particular services/needs. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA-CEI's mission, policies and procedures.

Requirements: High school diploma or G.E.D is required. One year clerical experience or equivalent, involving public contact, dealing with customers, answering phones, etc. required. Must have a pleasant speaking voice; and an ability to handle difficult situations/people and numerous interruptions in a courteous and professional manner. Must be able to communicate accurately and effectively, both verbally and in writing.

Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a Michigan State Police Clearance check. Must be able to pass a pre-employment 5-panel drug screen.

To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI's promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace.

Salary/Hours: $16.98 per hour, benefits are not included. 0-19 hours per week, hours are not guaranteed. Relief position – filling in for regular staff. Schedule of 8:00 a.m. – 8:00 p.m.

Location: General Administration, Lansing, Michigan.

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