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Switchboard Manager Jobs in Michigan (NOW HIRING)

Sonic

Assistant Manager

Livonia, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Comstock Park, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Monroe, MI

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Westland, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Sterling Heights, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Sterling Heights, MI

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Utica, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Westland, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Westland, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Lincoln Park, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Livonia, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Wyoming, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Soar Restaurants

Assistant Manager

Westland, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic Drive-In

Assistant Manager

Southgate, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

Sonic

Assistant Manager

Lincoln Park, MI · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard ...

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Switchboard Manager information

What jobs in the US pay $300,000 a year?

For a Switchboard Manager, earning $300,000 annually is uncommon, as this role typically offers a lower salary. High-paying jobs in the US that reach or exceed this level often include executive positions such as CEOs, CFOs, and specialized medical or legal professionals, which require extensive experience, advanced skills, and often certifications. Salary levels vary based on industry, location, and company size.

What are some common challenges a Switchboard Manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What exactly does a Switchboard Operator do?

A Switchboard Operator manages the telephone switchboard, connecting calls, directing callers to appropriate departments or individuals, and maintaining communication systems. They often use manual or electronic switchboards and require good communication and organizational skills. The role may involve handling multiple lines and ensuring efficient call flow in settings like hospitals, hotels, or offices.

What does a Switchboard Manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

Did Switchboard Operators make good money?

Switchboard operators historically earned modest wages, often reflecting entry-level or clerical pay scales. Their income depended on factors such as experience, location, and the industry they worked in, but generally, the role was not associated with high earnings. Today, the profession is largely obsolete, replaced by automated systems.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as CEO, CFO, and COO, as well as senior management positions like marketing director, IT manager, and project manager in specialized industries. These roles typically require extensive experience, leadership skills, and often relevant certifications or advanced degrees.

What are the key skills and qualifications needed to thrive as a Switchboard Manager, and why are they important?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.
What cities in Michigan are hiring for Switchboard Manager jobs? Cities in Michigan with the most Switchboard Manager job openings:
Switchboard Manager jobs near you
Resort Switchboard Operator (FT or PT)

Resort Switchboard Operator (FT or PT)

Crystal Mountain

Thompsonville, MI • On-site

$12.75 - $16/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Crystal Mountain (Michigan) rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 28 rated golf clubs

Job description

Job Summary
The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.
Job Duties and Responsibilities
  • Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system.
  • Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and FedEx Services.
  • Assist with data entry and various resort projects.
  • Prepare and maintain records by entering information from received calls, where necessary.
  • Dispatch Security, Guest Services, and Facilities to handle guest needs.
  • Assist Reservation Sales Manager when needed.
  • Other duties as assigned.

Job Specifications
Competencies:
  • Previous experience with SMS a plus.
  • Proficient in Microsoft Excel, Word, Outlook.
  • Clear and concise verbal communication skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Ability to speak clearly in a well-modulated and pleasant voice.
  • Able to analyze, interpret, and present data in various formats.
  • Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort.
  • Maintain office, employee and company confidentiality at all times.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:
  • High School diploma or equivalent required.

Physical & Other Requirements:
  • Ability to lift up to 25lbs.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
  • Ability to work at a computer station for majority of workday.
  • Evenings, weekends, and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.

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