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Switchboard Manager Jobs in Florida (NOW HIRING)

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

VIVAMAS MEDICAL CENTERS

Switchboard

Homestead, FL

$13.75 - $17.50/hr

Job Summary The Switchboard is responsible for managing incoming calls to the healthcare facility, providing accurate information, and facilitating effective communication between callers and the ...

Bass Pro Shops

Switchboard Operator Part Time

Gainesville, FL · On-site

$13.50 - $17.25/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Coordinates and schedules appointments for Management. * Files, copies and performs other clerical ...

Managed Staffing

Legal Receptionist

Miami, FL · On-site

$20 - $21/hr

Legal Receptionist & Switchboard - Managed Services Onsite Location: Miami, FL 33131 (Onsite) Schedule: Monday - Friday, 8:30 AM - 5:30 PM (1-hour lunch) Parking: Reimbursed up to $175/month Position ...

Power Design, Inc.

Senior Switchboard Designer

Palmetto, FL · On-site

$92K - $98K/yr

About the Position Looking for a unique opportunity to take your electrical equipment design skills to the next level? We're looking for a Senior Switchboard Designer to join our team! This role will ...

HealthSouth

Receptionist (Pool)

Altamonte Springs, FL · On-site

$14.75 - $19.50/hr

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

HealthSouth

Receptionist (Pool)

Fort Myers, FL · On-site

$14.75 - $19.25/hr

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

HealthSouth

Receptionist - PRN

Lake Worth Beach, FL · On-site

$14 - $18.50/hr

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

Encompass Health

Receptionist

Naples, FL · On-site

$14.75 - $19.50/hr

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

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Switchboard Manager information

What does a switchboard manager do?

A Switchboard Manager oversees the operations of a telephone switchboard or communications center, ensuring that calls are directed efficiently and customer service standards are maintained. They supervise switchboard operators, handle scheduling, and may also be responsible for training and evaluating staff. Additionally, Switchboard Managers often troubleshoot technical issues with the system and implement procedures to improve workflow. Their role is crucial in maintaining smooth communication within an organization.

What are the key skills and qualifications needed to thrive as a switchboard manager?

To thrive as a Switchboard Manager, you need strong organizational skills, experience in telecommunications systems, and typically a background in office administration or customer service. Familiarity with switchboard technology, call management software, and basic IT systems is essential for efficient operations. Outstanding interpersonal skills, problem-solving abilities, and leadership are crucial soft skills to effectively manage teams and handle high-pressure situations. These skills ensure seamless communication, high service quality, and smooth workflow in fast-paced environments.

What are some common challenges a switchboard manager faces when supervising a large team of operators?

Switchboard Managers often encounter challenges such as ensuring consistent communication standards across all operators, managing high call volumes during peak times, and handling escalated customer issues efficiently. They must also coordinate training for new staff and implement process improvements to maintain service quality. Additionally, balancing administrative tasks with real-time problem-solving requires strong organizational and leadership skills.

What is the difference between Switchboard Manager vs Reception Supervisor?

AspectSwitchboard ManagerReception Supervisor
CredentialsHigh school diploma; experience in telecommunications or office administrationHigh school diploma; experience in customer service or front desk operations
Work EnvironmentOffice setting, managing switchboard operations and staffFront desk, overseeing reception area and staff
Employer & IndustryCorporate offices, hospitals, hotelsCorporate offices, healthcare facilities, hotels
Common Search & ComparisonYesYes

The main difference between a Switchboard Manager and a Reception Supervisor lies in their focus areas. A Switchboard Manager primarily oversees telecommunications and switchboard operations, ensuring efficient call handling. In contrast, a Reception Supervisor manages front desk activities and customer interactions. Both roles require strong communication skills and experience in office environments, but their responsibilities and daily tasks differ based on their specific focus.

What cities in Florida are hiring for Switchboard Manager jobs?

Cities in Florida with the most Switchboard Manager job openings:

Switchboard Manager jobs near you
Infographic showing various Switchboard Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Switchboard Operator - PD

Larkin Community Hospital

Miami, FL • On-site

$14.25 - $18.25/hr

Other

Re-posted yesterday

Job description

About the Role:

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently routed to the appropriate departments or individuals, facilitating smooth and effective communication. The operator serves as the first point of contact for callers, providing courteous and professional assistance while maintaining a calm and organized demeanor. Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational efficiency and positive image of the organization by delivering exceptional communication support.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service or telephone operator role.
  • Basic knowledge of telephone systems and call routing procedures.
  • Strong verbal communication skills and a professional telephone manner.
  • Ability to multitask and manage multiple phone lines simultaneously.

Preferred Qualifications:

  • Experience with computerized switchboard or VoIP systems.
  • Familiarity with office software such as Microsoft Office Suite.
  • Previous experience in a corporate or healthcare environment.
  • Certification in customer service or communication skills training.
  • Bilingual abilities to assist a diverse caller base.

Responsibilities:

  • Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
  • Provide information to callers regarding the organization’s services, policies, and procedures as needed.
  • Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
  • Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
  • Assist with emergency call handling and escalate urgent matters to the appropriate authorities or management.
  • Coordinate with other administrative staff to support communication needs and office operations.
  • Maintain confidentiality and professionalism in all communications and interactions.

Skills:

The Switchboard Operator utilizes strong verbal communication skills daily to interact clearly and professionally with callers, ensuring their needs are understood and addressed. Multitasking abilities are essential for managing several phone lines and handling simultaneous calls without compromising service quality. Technical skills are applied in operating switchboard equipment and troubleshooting minor issues to maintain uninterrupted communication flow. Organizational skills help in accurately logging calls and messages, which supports efficient follow-up and record-keeping. Additionally, interpersonal skills foster a welcoming and helpful environment, enhancing the caller’s experience and reflecting positively on the organization.

Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

Social media

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