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Switchboard Operators Jobs (NOW HIRING)

Basin Harbor

Switchboard Operator

Vergennes, VT

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

BEACH PROPERTIES INC

Switchboard Operator

Vergennes, VT · On-site

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

Basin Harbor

Switchboard Operator

Vergennes, VT · On-site

$15 - $17/hr

Switchboard operators manage incoming, outgoing, and internal calls for organizations, using multi-line, computerized telephone systems to connect, transfer, and direct calls. * Communication ...

SGMC Health

PBX OPERATOR, SWITCHBOARD

Valdosta, GA · On-site

$11 - $14/hr

Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Switchboard Operators are subject to high levels of stress. Position ...

CAMC Health System

Switchboard Operator

Elkins, WV · On-site

$13 - $16.25/hr

Job Summary With a patient centered culture, the Switchboard Operator will provide a positive experience to all our customers calling into Mon Health Medical Center by transferring their phone calls ...

Emerson Hospital

Switchboard Operator

Concord, MA

$18 - $20/hr

* Switchboard Operator | Hospital Communications & Help Desk Support Full Time Switchboard Operator Opportunity Join a collaborative healthcare team where communication, customer service, and teamwork ...

Mission Health

Switchboard Operator

New Hope, MN · On-site

$16 - $20/hr

This Switchboard Operator position earns a competitive salary, we also provide comprehensive benefits , including medical, dental, vision, short- and long-term disability, a flexible spending account ...

The Chickasaw Nation

Switchboard Operator

Ada, OK · On-site

$12.50 - $15.75/hr

The switchboard operators provide assistance to incoming and outgoing calls and provides clerical support as needed. Responsibilities: * Provides first class customer service to both internal and ...

CAMC Health System

Switchboard Operator

Morgantown, WV · On-site

$15.50 - $19.50/hr

Job Summary With a patient centered culture, the Switchboard Operator will provide a positive experience to all our customers calling into Mon Health Medical Center by transferring their phone calls ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY · On-site

$27.15/hr

Overview Switchboard Operator Location: St. Joseph Hospital - A Member of Catholic Health Join St. Joseph Hospital , a proud member of Catholic Health, and play a vital role in creating a welcoming ...

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How much do switchboard operators jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for switchboard operators in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.
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Switchboard Operators jobs near you
Switchboard Operator

Switchboard Operator

Southern Ohio Medical Center

Portsmouth, OH

$12 - $15.25/hr

Part-time

Posted 11 days ago

Southern Ohio Medical Center rating

6.7

Company rating: 6.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

600th of 994 rated hospitals

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: Telecommunications

Shift/schedule: Part Time (24 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Lead Switchboard Operator and Telecommunications Manager. The Switchboard Operator's primary job function is to operate a switchboard console, directing calls to and from the appropriate staff and/or departments. The Switchboard Operators also handle both inside and outside codes by notifying the appropriate staff using tools such as overhead paging and the mass notification application and the Switchboard Operators provide Answering Services for SOMC’s Physician based practices and various other departments.

Performs other duties as assigned.

QUALIFICATIONS

Education:

  • High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

  • None

Experience:

  • Experience working with the public preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Operates Switchboard Console and directs calls to the appropriate departments.
  2. Performs dispatching of routine and stat requests to ensure that incidents of incomplete or incorrect information do not occur.
  3. Monitors all alarm systems and initiates codes as instructed.
  4. Provides general hospital information to the public as requested.
  5. Performs Answering Services duties for various departments and offices as instructed.
  6. Performs other duties as assigned.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

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