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Switchboard Operators Jobs (NOW HIRING)

Emerson Hospital

Switchboard Operator

Concord, MA · On-site

$18 - $20/hr

* Switchboard Operator | Hospital Communications & Help Desk Support Full Time Switchboard Operator Opportunity Join a collaborative healthcare team where communication, customer service, and teamwork ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY

$27.15/hr

Overview Switchboard Operator Location: St. Joseph Hospital - A Member of Catholic Health Join St. Joseph Hospital , a proud member of Catholic Health, and play a vital role in creating a welcoming ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY · On-site

$27.15/hr

Overview Switchboard Operator Location: St. Joseph Hospital - A Member of Catholic Health Join St. Joseph Hospital , a proud member of Catholic Health, and play a vital role in creating a welcoming ...

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

Switchboard Operator * Department: Switchboard * Hours: per diem Position Summary Today's Smarter Choice for Care... Middlesex Health is an independent award winning organization. At Middlesex Health ...

Mayo Clinic

Switchboard Center Operator

Eau Claire, WI · On-site

$14.75 - $18.75/hr

The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed. Why Mayo Clinic Mayo Clinic is ...

Brightli

Switchboard Operator

Springfield, MO · On-site

$13.75 - $17.25/hr

Switchboard Operator Location: Springfield, Missouri Department: Centralized Scheduling Employment Type: Full-time Job Summary: Are you passionate about customer service and thrive in a fast-paced ...

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How much do switchboard operators jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for switchboard operators in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.
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Switchboard Operators jobs near you

Part-Time Switchboard Operator (3:00 PM - 11:00 PM Shift)

Innovation At Work Inc

Salem, VA • On-site

$14.50 - $18.50/hr

Other

Posted 29 days ago

Job description

Description

Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.

This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.

Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Requirements

Required Qualifications

  • High school diploma or GED 
  • Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment 
  • Strong communication and telephone etiquette skills 
  • Ability to handle multiple calls and tasks simultaneously 
  • Basic computer and data entry skills 
  • Ability to maintain professionalism during emergency or high-volume situations 
  • Strong attendance and reliability required 
  • Ability to work independently with minimal supervision 
Schedule Requirements
  • Primary shift: 
    • 3:00 PM - 11:00 PM 
  • Rotating weekends and holidays required 
  • Must be available for fill-in coverage as needed 
  • Part-time position 
Preferred Qualifications
  • Previous hospital or medical switchboard experience preferred 
  • Experience with multi-line telephone systems and overhead paging systems preferred 
  • Prior federal contract or VA experience is a plus

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