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Switchboard Operators Jobs in Texas (NOW HIRING)

SERCO OF TEXAS - LAREDO

Switchboard Operator

Laredo, TX · On-site

$13.25 - $16.75/hr

A Switchboard Operator in Workforce Solutions for South Texas serves as the first point of contact for clients, employers, and other stakeholders, providing courteous and efficient phone support.

SERCO OF TEXAS - LAREDO

Switchboard Operator

Laredo, TX · On-site

$13.25 - $16.75/hr

A Switchboard Operator in Workforce Solutions for South Texas serves as the first point of contact for clients, employers, and other stakeholders, providing courteous and efficient phone support.

SERCO OF TEXAS - LAREDO

Switchboard Operator

Laredo, TX

$13.25 - $16.75/hr

A Switchboard Operator in Workforce Solutions for South Texas serves as the first point of contact for clients, employers, and other stakeholders, providing courteous and efficient phone support.

VOLT

Switchboard Design Engineer

Denton, TX · On-site

$100K - $145K/yr

Apply for tomorrow's opportunity today, with Volt Volt is immediately hiring for Switchboard Design Engineer in Denton, TX. As a Switchboard Design Engineer, you will: * Design and develop electrical ...

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Switchboard Operators information

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How much do switchboard operators jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for switchboard operators in Texas is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.02 per hour, depending on experience, location, and employer.

How much do switchboard operators make?

Switchboard operators typically earn a median annual wage of around $30,000 to $40,000, depending on experience and location. The job often requires good communication skills and familiarity with telephone systems, with some positions offering shift work or on-call hours.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied based on experience, location, and the employer, with many earning around minimum wage to moderate salaries. The role often required good communication skills and the ability to handle multiple lines, but pay generally declined as technology replaced manual switchboards. Today, the profession is largely obsolete, and salaries are no longer relevant for current job prospects.

Are switchboard operators still a thing?

Switchboard operators were once essential for connecting calls manually in telephone exchanges, but their role has largely been replaced by automated switching systems and digital technology. Today, the job is rare and typically found only in specialized or historical contexts, with most communication handled by automated systems or virtual operators. Some positions may still exist in niche environments or for legacy systems, but they are uncommon.
What are popular job titles related to Switchboard Operators jobs in Texas? For Switchboard Operators jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Switchboard Operators jobs in Texas look for? The top searched job categories for Switchboard Operators jobs in Texas are:
Switchboard Operators jobs near you
Infographic showing various Switchboard Operators job openings in Texas as of June 2026, with employment types broken down into 72% Full Time, 22% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,460 per year, or $15.6 per hour.
Switchboard Operator - Call Center

Switchboard Operator - Call Center

Extraco Banks

Harker Heights, TX • On-site

$13.75 - $17.25/hr

Full-time

Posted 11 hours ago

Job description

Switchboard Operator - Job Summary
We are seeking a professional and customer-focused Switchboard Operator to serve as the first point of contact for incoming communications. This role is responsible for efficiently managing and routing calls, supporting internal communication needs, and delivering an exceptional customer experience.
Key Responsibilities
  • Operate the telephone switchboard and accurately route incoming calls to appropriate personnel
  • Answer calls promptly with professionalism, courtesy, and a customer-first approach
  • Coordinate and set up conference calls for employees
  • Maintain and update telephone system records and employee profiles
  • Perform general clerical and administrative support tasks
  • Assist with special projects and additional duties as needed
Qualifications
  • High school diploma or equivalent required
  • Prior experience operating a telephone system preferred
  • Proficiency in Microsoft Office applications and other business software
Core Competencies
  • Strong customer service orientation with a friendly and approachable demeanor
  • Ability to collaborate effectively with coworkers and build positive working relationships
  • Composure under pressure with a calm and professional attitude
  • Active listening skills and strong attention to detail

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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