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Hospital Switchboard Operator Jobs in Texas (NOW HIRING)

Tenet Health

Operator - Communications

El Paso, TX · On-site

Full Time Nights Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when ...

Tenet Health

Operator - Communications

El Paso, TX

Full Time Nights Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when ...

Tenet Health

Operator - Communications

El Paso, TX · On-site

Full Time Nights Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when ...

UHS

RECEPTIONIST-PRN

Houston, TX · On-site

$14.25 - $18.75/hr

The receptionist will be responsible for answering the Hospital switchboard in a professional and ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

Universal Health Services

RECEPTIONIST-PRN

Houston, TX · On-site

$15 - $19.75/hr

The receptionist will be responsible for answering the Hospital switchboard in a professional and ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

UHS

RECEPTIONIST-PRN

Houston, TX · On-site

$14.25 - $18.75/hr

The receptionist will be responsible for answering the Hospital switchboard in a professional and ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

Dallas Medical Center

PBX Operator

Dallas, TX · On-site

... the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all ...

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Hospital Switchboard Operator information

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How much do hospital switchboard operator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hospital switchboard operator in Texas is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.02 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need strong communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling multiple calls, but it generally requires on-the-job training and attention to detail.

What are popular job titles related to Hospital Switchboard Operator jobs in Texas?

For Hospital Switchboard Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Hospital Switchboard Operator jobs in Texas look for?

The top searched job categories for Hospital Switchboard Operator jobs in Texas are:

Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 74% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,460 per year, or $15.6 per hour.

Switchboard Operator

Woodland Heights Medical Center

Lufkin, TX • On-site

$13.50 - $17.25/hr

Part-time

Posted 27 days ago

Job description

Job Description

Job Summary

Hours for this position: 
Friday- 7am-4:30p
Saturday- 830a-7p
Sunday- 830a-7p
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions

  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

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