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Remote Telephone Operator Jobs in Texas (NOW HIRING)

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Remote Telephone Operator information

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How much do remote telephone operator jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote telephone operator in Texas is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Texas? The most popular types of Telephone Operator jobs in Texas are:
What are popular job titles related to Remote Telephone Operator jobs in Texas? For Remote Telephone Operator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Texas look for? The top searched job categories for Remote Telephone Operator jobs in Texas are:
What cities in Texas are hiring for Remote Telephone Operator jobs? Cities in Texas with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Contact Center Associate I (Remote)

Contact Center Associate I (Remote)

TicketNetwork

Arlington, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I.
experienced Contact Center Associate I.
Primary Responsibilities:
  • Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
  • Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
  • Relaying delivery information to clients
  • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
  • Fields inbound support calls for partner sites
  • Troubleshooting and answering general questions related to client ticket requests
  • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
  • Coordinates delivery updates with clients
  • Communicates with other internal departments as necessary
  • Other tasks as assigned by management

Required Experience:
  • At least one year of experience working in a high volume call center job.
  • At least one year of experience in a professional customer service position

Other Requirements:
  • This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.

Shift:
  • Varying shifts available
  • Full time
  • Must be able to work Saturdays

Benefits:
  • Generous PTO, Floating Holidays and Mental Health days
  • Comprehensive Health, Dental & Vision Insurance
  • Company paid Life Insurance
  • Company Match on 401(k) Retirement savings
  • Complimentary event tickets
  • Monthly performance-based incentives

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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