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From Home Relay Operator Jobs in Texas (NOW HIRING)

... Qualification) before operating such equipment. CERTIFICATES, LICENSES, REGISTRATIONS: Job ... Applicant must be able to receive TWIC from the TSA to access Texas City substations in Port ...

Relay Technician (TX)

Amarillo, TX · On-site

$55 - $70/hr

Capable of EMS point verification with utility operating personnel * Familiar with metering ... We encourage candidates from backgrounds traditionally underrepresented in engineering to apply. If ...

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From Home Relay Operator information

What is a from home relay operator?

From Home Relay Operators are professionals who facilitate communication between individuals who are deaf, hard of hearing, or have speech disabilities and those who use standard telephones. They work remotely, usually from their homes, and use specialized equipment and software to relay conversations in real time. Their role is to accurately and impartially transmit messages between parties, ensuring accessible and smooth communication. This position requires strong listening, typing, and multitasking skills, as well as adherence to confidentiality and privacy standards.

What are the key skills and qualifications needed to thrive as a from home relay operator?

To thrive as a From Home Relay Operator, you need strong listening skills, accurate typing ability, and proficiency in English, usually supported by a high school diploma or equivalent. Familiarity with specialized relay service software and telecommunications systems is commonly required, along with basic computer literacy. Exceptional attention to detail, patience, and clear communication are vital soft skills for effectively relaying conversations between parties. These skills ensure accurate, confidential, and efficient communication for individuals who are deaf, hard of hearing, or have speech disabilities.

What are some common challenges faced by from home relay operators, and how can they be managed?

From Home Relay Operators often encounter challenges such as maintaining concentration during long shifts, managing background noise, and handling emotionally charged conversations. Working from home requires self-discipline to minimize distractions and ensure a quiet environment for effective communication. It’s helpful to establish a dedicated workspace, use quality headsets, and take regular breaks to maintain focus. Employers typically offer training and technical support to help operators manage these challenges and deliver excellent service.

What is the difference between From Home Relay Operator vs Customer Service Representative?

AspectFrom Home Relay OperatorCustomer Service Representative
CredentialsMinimal, often requires trainingHigh school diploma or equivalent, sometimes training
Work EnvironmentRemote, home-basedOffice or remote, depending on company
Industry UsageTelecommunications, relay servicesRetail, tech, service industries
Job FunctionsRelay communication for the hearing impairedAssist customers, handle inquiries

From Home Relay Operators primarily focus on facilitating communication for the hearing impaired via relay services, working remotely with minimal credentials. Customer Service Representatives handle a broader range of customer inquiries across various industries, often requiring more extensive training. Both roles can be remote, but their core functions and industry applications differ significantly.

What are popular job titles related to From Home Relay Operator jobs in Texas?

For From Home Relay Operator jobs in Texas, the most frequently searched job titles are:

What cities in Texas are hiring for From Home Relay Operator jobs?

Cities in Texas with the most From Home Relay Operator job openings:

Infographic showing various From Home Relay Operator job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Relay Tech 1 or II

PNM Resources

Lewisville, TX • On-site

$55.42/hr

Full-time

Re-posted 18 days ago


Job description

POSTING DEADLINE
This position is posted until filled.
JOB DESCRIPTION
Relay Tech 1
Union: $55.42 Per Hour
SUMMARY:
Under general supervision, inspects, tests, and maintains relay equipment and performs other substation maintenance duties related to protection systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Inspects and tests relays and other substation equipment to ensure proper operation, utilizing such equipment as voltmeters, ammeters, phase angle meters, oscilloscopes and related electrical testing equipment
Installs and maintains substation, transmission, and distribution Protection systems
Performs routine maintenance on relays and substation equipment as required to maintain NERC compliance
Trains and instructs less experienced personnel in techniques of relay maintenance and other duties by applying a full working knowledge of safe work procedures as outlined in the Safety Manual
Available to perform on call work as necessary
May serve as either dispatcher or switchman
Properly creates "As Built" drawings for changes to protection systems
Performs other duties as assigned
COMPETENCIES:
In-depth knowledge and understanding of electrical theory, transformer theory, math and drafting
In-depth knowledge and understanding of safe and proper testing techniques
In-depth knowledge and understanding of protection system construction and maintenance
Ability to operate power tools and electrical testing equipment
Ability to recognize and communicate hazardous conditions
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED with three to five years of related experience, or equivalent combination of education and/or experience related to the discipline.
College level course work in an engineering discipline or related vocational training preferred.
Prior experience working in substation equipment test preferred
where incumbent is required to operate machinery and/or equipment covered under the State Motor Carrier Act, the incumbent must meet requirements of Part 391 of the Act (Driver Qualification) before operating such equipment.
CERTIFICATES, LICENSES, REGISTRATIONS:
Job requirements include meeting and maintaining regulatory standards required for the position including passing any screening required by the Company as required to meet NERC CIP regulations.
Must also have and maintain a driving record that meets the Company's standards. Applicant must be able to receive TWIC from the TSA to access Texas City substations in Port facilities.
COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and AC and DC schematics
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such Power factor, MVA, MW, and MVAR
Ability to apply concepts of basic algebra, geometry, and trigonometry
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
PHYSICAL DEMANDS:
Ability to perform physical activity associated with climbing poles, such as pushing, pulling, lifting and bending. Ability to lift, carry, and push up to 50 pounds and pull up to 75 pounds.
WORK ENVIRONMENT:
Primarily field environment.
JOB DESCRIPTION
Relay Tech II
Union: $6160 Per Hour
SUMMARY:
Under limited supervision, inspects, tests, maintains, and installs relay and control equipment in electrical substations and performs other substation maintenance duties related to protection systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to install, maintain, test, adjust, troubleshoot and repair relay and control equipment in electrical substations which includes, but is not limited to electromechanical, solid state and digital protective relays, instrument transformers, indicating and KWH/KW meters, recording instruments including sequential event recorders and digital fault recorders, controls to all substation equipment including breakers, transformers, regulators, capacitors, reactors and all associated equipment, and remote control equipment including various forms of SCADA
Inspects and tests relays and other substation equipment to ensure proper operation, utilizing such equipment as voltmeters, ammeters, phase angle meters, oscilloscopes and related electrical testing equipment
Installs and maintains substation, transmission, and distribution Protection systems
Trains and instructs less experienced personnel in techniques of relay maintenance and other duties by applying a full working knowledge of safe work procedures as outlined in the Safety Manual
Required to perform on call rotation
May serve as either dispatcher or switchman
Properly creates "As Built" drawings for changes to Protection systems
Performs other duties as assigned
COMPETENCIES:
Strong knowledge of protective relay applications, testing and operations of both electromechanical, solid state, and digital relays
Strong knowledge and understanding of electrical theory, transformer theory, math and drafting
Strong knowledge and understanding of safe and proper testing techniques
Strong knowledge and understanding of Protection system operation and maintenance
Ability to troubleshoot electrical circuits via AC and DC schematics
Ability to operate power tools and electrical testing equipment
Ability to recognize and communicate hazardous conditions
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED with six or more years of related experience and completion of competency levels for Relay Technician I, or equivalent combination of education and/or experience related to the discipline.
Previous experience testing Relays is required.
College level course work in an engineering discipline or related vocational training preferred.
Where incumbent is required to operate machinery and/or equipment covered under the State Motor Carrier Act, the incumbent must meet requirements of Part 391 of the Act (Driver Qualification) before operating such equipment.
CERTIFICATES, LICENSES, REGISTRATIONS:
Job requirements include meeting and maintaining regulatory standards required for the position including passing any screening required by the Company as required to meet NERC CIP regulations.
Must also have and maintain a driving record that meets the Company's standards. Applicant must be able to receive TWIC from the TSA to access Texas City substations in Port facilities.
COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to read, interpret, and "As Built" Protection system schematics
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
MATHEMATICAL SKILLS:
Ability to perform mathematical calculations related to electrical power systems
Ability to calculate figures and amounts such as Power factor, MVA, MW, and MVAR
Ability to apply concepts of basic algebra, geometry, and trigonometry
COMPUTER SKILLS:
Advanced knowledge of computers
Strong knowledge of SCADA, Remote Terminal Units (RTUs), Human Machine Interface (HMI) and communications
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
PHYSICAL DEMANDS:
Ability to perform physical activity associated with climbing poles, such as pushing, pulling, lifting and bending. Ability to lift, carry, and push up to 50 pounds and pull up to 75 pounds.
WORK ENVIRONMENT:
Primarily field environment.
SAFETY AND ADA STATEMENT
Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.
Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.
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