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Switchboard Operators Jobs (NOW HIRING)

Highland Hospital

Switchboard Operator

Rochester, NY · On-site

$17.50 - $22.60/hr

Highland Hospital is seeking an experienced Switchboard Operator to join the team. This position answers the main line to Highland Hospital and directs all incoming calls. Hours are Saturday & Sunday ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner. While maintaining patient confidentiality requirements, provide information, as needed meeting our ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and communication requests while maintaining professionalism, accuracy, and strict adherence to HIPAA ...

Baptist Health

Switchboard Operator

Corbin, KY · On-site

$15 - $19/hr

Summary PBX Switchboard Operator PRN First Shift BHCOR-PBX (Switchboard) I Corbin, KY The BPX unit serves as the hospital's central communications hub, responsible for managing all incoming and ...

Eye Consultants of Atlanta PC

Switchboard Operator

Atlanta, GA · On-site

$14.25 - $18/hr

Switchboard Operator EEOC: Administrative Support Status: Non-Exempt Department: Business Operations Position Overview: The primary duties of a switchboard operator include answering telephone calls ...

UVA Health

Switchboard Operator

Manassas, VA

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 22 hours weekly; Sunday 2-8pm, Tuesday and Wednesday: 3pm - 11pm ABOUT US We are ushering in a new era of healthcare where achieving good health is ...

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How much do switchboard operators jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for switchboard operators in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How much do switchboard operators make?

Switchboard operators typically earn a median annual wage of around $30,000 to $40,000, depending on experience and location. The job often requires good communication skills and familiarity with telephone systems, with some positions offering shift work or on-call hours.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied based on experience, location, and the employer, with many earning around minimum wage to moderate salaries. The role often required good communication skills and the ability to handle multiple lines, but pay generally declined as technology replaced manual switchboards. Today, the profession is largely obsolete, and salaries are no longer relevant for current job prospects.

Are switchboard operators still a thing?

Switchboard operators were once essential for connecting calls manually in telephone exchanges, but their role has largely been replaced by automated switching systems and digital technology. Today, the job is rare and typically found only in specialized or historical contexts, with most communication handled by automated systems or virtual operators. Some positions may still exist in niche environments or for legacy systems, but they are uncommon.
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Switchboard Operators jobs near you
Infographic showing various Switchboard Operators job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
Switchboard Operator

Switchboard Operator

Highland Hospital

Rochester, NY • On-site

$17.50 - $22.60/hr

Part-time

Posted 4 days ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

209th of 1,004 rated hospitals

Job description


Highland Hospital is seeking an experienced Switchboard Operator to join the team. This position answers the main line to Highland Hospital and directs all incoming calls. Hours are Saturday & Sunday from 3pm-8:30pm and Monday-Wednesday from 5pm-9pm.
Salary Range:
$17.50- $22.60 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Job Requirements
  1. Education: High school diploma or GED; or equivalent experience.
  2. Experience: 1-3 years in customer service
  3. License/Certification Required: none
  4. Skills: Customer service skills; ability to operate switchboard desirable

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