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Switchboard Operators Jobs (NOW HIRING)

Brightli

Switchboard Operator

Springfield, MO · On-site

$13.75 - $17.25/hr

Switchboard Operator Location: Springfield, Missouri Department: Centralized Scheduling Employment Type: Full-time Job Summary: Are you passionate about customer service and thrive in a fast-paced ...

Maine Medical Center

Switchboard Operator

Belfast, ME · On-site

$15 - $19/hr

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the ...

Troy University

Switchboard Operator

Troy, AL · On-site

$14 - $17.75/hr

Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator Position Type Classified Staff/Hourly Department Telecommunications - Troy Division Finance and ...

Prime Healthcare

Switchboard Operator

Chicago, IL

$16.60 - $24.05/hr

The Switchboard Operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served. EDUCATION ...

lri

VA Switchboard Operator

Syracuse, NY · On-site

$17.79/hr

Aurora of CNY, an affiliate of Liberty Resources, is seeking a Part Time Overnight Switchboard Operator to work in the Syracuse VA Medical Center. The vital mission of Aurora of CNY is to promote ...

Mayo Clinic

Switchboard Center Operator

Eau Claire, WI · On-site

$20 - $25.59/hr

The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed. Qualifications Requires a high ...

Highland Hospital

Switchboard Operator

Rochester, NY · On-site

$17.50 - $22.60/hr

Highland Hospital is seeking an experienced Switchboard Operator to join the team. This position answers the main line to Highland Hospital and directs all incoming calls. Hours are Saturday & Sunday ...

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How much do switchboard operators jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for switchboard operators in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.
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Switchboard Operators jobs near you

Switchboard Operator

Brightli

Springfield, MO • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Brightli rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Job Title:Switchboard Operator

Location:Springfield, Missouri

Department:Centralized Scheduling

Employment Type:Full-time

Job Summary:
Are you passionate about customer service and thrive in a fast-paced environment? Join our team as a Switchboard Operator at Burrell, where you will play a vital role in connecting callers with the services they need. In this position, you will utilize your multitasking skills to assess caller needs and efficiently direct calls to the appropriate departments. We are looking for individuals who are dedicated to providing excellent service and can handle a busy office atmosphere with ease.

As a Switchboard Operator, you will be the first point of contact for our callers, ensuring they receive the assistance they require promptly and professionally. Your ability to manage a multi-line phone system while maintaining a friendly demeanor will be key to your success in this role.

This position offers...
Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement- Company paid for work functions requiring travel
Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:
Assess caller needs and field calls to the appropriate department efficiently.
Operate a multi-line phone system while managing incoming calls in a fast-paced office environment.
Provide excellent customer service by addressing inquiries and directing calls with professionalism.
Maintain accurate records of calls and ensure timely communication with relevant departments.

Education, Experience, and/or Credential Qualifications:
High School Diploma or GED.

Additional Qualifications:
Strong communication skills and the ability to multitask effectively.
Previous experience in a customer service role is preferred but not required.

Keywords: Switchboard Operator, Customer Service, Centralized Scheduling, Multi-line Phone System, Fast-paced Environment, Office Support, Communication Skills

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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