Front Office Receptionist

Catalyst Health Group

Plano, TX

Full-Time

Job Description

The Front Office Receptionist will help our communities thrive by acting as an extension to our People team performing value-added services, and to ensure our facility is properly maintained and our safety and security compliance measures are met. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

ACCOUNTABILITIES

Front desk management greeting and building relationships with Associates, vendors, and partners.
Maintain facility safety and security compliance per HITRUST regulations.
Oversee facility activities to maintain a functional environment.
Accountable for the new hire experience during bi-weekly orientation and introductions.

ROLE AND RESPONSIBILITIES

Front Desk
- Serve visitors by greeting, welcoming, directing, and announcing them appropriately
- Answer, screen, and forward any incoming phone calls
- Maintain conference room reservations; schedule and modify when necessary.
- Receive, sort, and deliver daily mail, deliveries, and couriers.
Building Facilities
- Maintain HITRUST compliance through visitor documentation and facility security.
- Work with building management company on annual maintenance schedule, repairs through the ticketing system and involvement with all facility projects.
- Negotiate work cost-effective work orders.
- Ability of taking a project startup and running with it.
- Coordinate and work with Health and Well-Being Manager with the food pantry operations.
People Team
- Contribute to the bi-weekly orientation for new team members by greeting, directing, and creating Associate badges.
- Bi-weekly introductions for new team members.
- Support People Team in company event planning.
- Coordinate and process HITRUST, URAC and OSHA compliance procedures and measures.
- Update and maintain HR forms.
- Assist with policies and procedures.
General
- Ability to prioritize and juggle multiple tasks.
- Proven ability to maintain confidentiality on HR related matters.
- Strong attention to detail and accuracy.
- Solid communication skills both written and verbal.
- Must be a motivated self-starter able to work effectively with all departments with limited supervision.
- Ability to quickly learn new systems, processes, and procedures.
- Must be organized, punctual, with good time-management skills.