Customer Service Representative (Wine Club)

Customer Service Representative
Napa, Ca

We are in search of an experienced Sales Representative with exceptional Customer Service Skills. Our ideal candidate thrives in a collaborative work culture and values a rewarding career. Do you have a friendly, positive, and professional demeanor? 

Type: Temporary possibly Temp To Hire 
Hours: FT
Schedule: Wed to Sat
Time: 8:30am-4:30pm

Pay: $22-25 DOE
 
3 reasons why this company is for you:

• Dynamic Company Driven by its Vision and Core Values
• Be part of a Growing Company
• Full-time opportunity

What you’ll do:
Responsibilities include customer service via telephone and email, Salesforce database management, wine club support, retail wine and wine club sales and other administrative tasks. 

Top responsibilities:

• Schedule Visitor center reservations
• Enter all wine club enrollment form information.
• Promote sales of wine by assisting wine club members.
• Performs warm sales calls by calling current customers for sales opportunities/promotions.
• Upsell wine and Visitor Center guest experiences based on knowledge of products and offerings.
• Handles multiple phone lines.

You’re good at:

• Knowledge of wines and interest in wine production

• Excellent written and oral communication skills
• Ability to understand and follow written and verbal instructions.
• Working knowledge of databases Salesforce and Microsoft Office including Word, Excel, PowerPoint and Outlook, Teams, and OneNote.