Care Coordinator

CARE COORDINATOR

Department/Office: Clinic Services

Section:

Work Location: 800 East 55th Street Chicago, IL 60615

Classification: o Exempt nNon Exempt Supervises: o Yes n No

Reports To: Care Coordinator Lead Employment: nFull-Time o Part-Time

I. Position Summary

Under minimal direction function with a high level of patient contact; communicating with patients, their families and

clinical staff to coordinate patient care. Requires the ability to independently prioritize and accurately perform a variety

of duties within various systems and Electronic Medical Records. Must be able to work independently with self-

discipline and also in a team environment.

II. Educational Requirements

High School diploma or equivalent. Certified Medical Assistant certification or other healthcare certification is required.

III. Experience & Training

2-3 years related direct public contact experience with emphasis on customer service, oral/written communication skills

and telephone etiquette. Experience with Electronic Health Records required. Good key entry and/or typing skills

required.

IV. Essential Job Duties & Responsibilities

· Perform Health Risk Assessment

· Assist coordination of care with clinical team, patient and families.

· Assist with referrals, transitions of care, community resources and scheduling appointments, if necessary. · Provide disease specific and preventive care patient education. · Ensure timely follow up with provider post hospitalization / emergency room visit. · Retrieve discharge summaries and copies of medical records. · Accurately utilizes the Electronic Health Records and Practice Management System. · Compile reports, enter, track and monitor data. · Actively participates in care management team meetings · Make home visit, if necessary to ensure patients are following their plan of care. · Displaying excellent customer service by displaying courtesy, tact, and respect for others is essential in this role. · Must be able to function with discretion and confidentiality at all times keeping in mind HIPAA requirements. · Respond to all incoming and outgoing calls in a professional manner. · Accurately record all patient information. Must be able to bend, reach, and/or lift up to 10 lbs; frequent sitting. Performs other duties as required or assigned, which are within the scope of duties enumerated throughout

V. If this position is a Supervisory (person who assigns and reviews work, prepares, conducts and signs performance evaluations, effectively recommends and imposes disciplinary action, or adjust grievances. o Lead Worker (person who assigns and reviews work, provides input into performance evaluations and provides guidance and direction to staff).

List position titles of incumbents

immediately subordinate to this position: N/A

There is an occupational risk for exposure to TB, as this position has extensive patient contact. I understand and

acknowledge that this job description is contingent upon satisfactory acceptance of the annual recommended TB

testing(s) for a designated time period. The only acceptable exceptions to this mandate at the time of hire and annually

are documented medical contraindications and documented religious objections. I also understand and acknowledge

that staff who decline TB testing or flu vaccinations due to medical contraindications, religious objections or if the

vaccine is unavailable due to supply constraints, will be required to wear a mask when determined to be appropriate. Therefore, by signing this job description, I agree to abide by the Friend Family Health Center (FFHC) influenza Prevention, Vaccination, and TB Guidance Policy.

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