Service Support Specialist

This is an on-site position.

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

The Service Support Specialist will be part of our talented Consumer Lending team. The Service Support Specialists is a key position supporting the incoming and outgoing mail daily. This role is responsible for the reporting and tracking of various documents, reviewing each for action, and maintaining an organized approach to increase efficiencies while minimizing member impacts. This role will support our Consumer Servicing Teams as they work towards a proactive approach and prioritize tasks recognizing the level of urgency.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Department: Consumer Lending

Reports to: Senior Manager, Title Processing

Location: Onsite- Englewood, CO office

TOP JOB RESPONSIBILITIES:

• Mail operations work – collect, sort, and deliver internal mail.
• Sort, open and direct external mail to proper teams with accuracy.
• Provide support for Intra-departmental operations as assigned by Management.
• Receive and respond to employee inquiries in person or via email.
• Reviewing documents for action and logging in our systems for visibility and awareness.

Other responsibilities and opportunities:

• Provide production support by taking member calls as needed.
• Provide scanning, filing and outgoing mail support.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• Proficiency in Microsoft Office (Word, Excel, Office).
• PC literate, with knowledge of the internet, email and tracking programs.
• Ability to adjust to shifting priorities and act with urgency.
• Highly organized and detail oriented.
• Appreciates a routine work environment.

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary range commensurate with experience with a range of $20.00-$21.75/hour.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Works independently, little supervision needed. Analyze and compute information. Problem solving and critical thinking.

Frequently: Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Compile, copy and compare information.

Constantly: Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Exhibit excellent customer service skills.

Physical Requirements-

Occasionally: Reach- Extending hand(s) and arm(s) in any direction. Pull (enter weight in pounds) 25lbs. Lift/Carry (enter weight in pounds) 25lbs.

Frequently: Sit- Remaining in a seated position for long periods of time. Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Speak coherently.

Constantly: Use hand/fingers to handle and feel. Use hands/fingers for repetitive keyboard & hand motion.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.