Property Manager

Job Description: Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules. We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal. OVERALL JOB OBJECTIVE: The Property Manager supports Boulder Housing Partners’ strategic and operational objectives by coordinating and performing property management duties designed to ensure maximum occupancy, successful residency, and program compliance. The PM team at BHP manages about 1600 affordable homes and will expand to 2,100 homes by the end of 2025. Duties are performed under the direction of the Regional Property Manager for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. The Property Manager manages and supervises site management activities and is ultimately responsible for assuring the property is properly managed and maintained including compliance with all applicable rules, regulations, and policies that govern the property. The Property Manager coordinates and organizes their team to ensure their portfolio operates efficiently and effectively, supporting the mission, goals, and objectives of the agency. The Property Manager demonstrates superb leadership, customer service, problem-solving, decision-making, communication, team-building, and organizational skills. This position supervises Assistant Property Managers and Leasing Specialists assigned to their properties. COMPETENCIES: Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results. Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner. Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers. Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy. Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful. ESSENTIAL JOB FUNCTIONS: 1. General Property Management Responsibilities: • Ensures the property (including the admissions process) operates in compliance with all federal, state, and local regulations that may apply to the project. • Manages property operations within accordance of all Federal, State and Local Fair Housing requirements. • Manages property operations to meet targeted performance benchmarks in compliance, lease renewals, occupancy, budget, and customer service. • Trains and supervises Assistant Property Managers, and Leasing Specialists assigned to the Property Manager’s properties. • Works productively with onsite Maintenance and Resident Services staff to drive collectively toward operational goals. • Monitors rent collection process and late payment reports according to BHP policies and procedures. • Conducts on-going site inspections and monitors curb appeal. • Reports on building or site related problems to the maintenance department. • Conducts inspections of housing units for cleanliness, maintenance needs and standards of occupancy at move-ins, annually, move-outs and as regulations require. • Monitors and enforces lease violations; serves and follows-up on eviction notices. • Works with reasonable accommodation issues under Section 504 (ADA). • Monitors and implements changes in covenant regulations that affect program performance in their portfolio. • Implements organizational, personnel, and/or policy changes relevant to their properties, programs, or participants. • Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. • Leads the customer service team for their properties, including property management, resident services, and maintenance staff. 2. Occupancy Responsibilities: • Maintains high occupancy level and low turnover rate within established budgeted benchmarks. • Certifies resident eligibility using federal, tax credit, and local program guidelines. • Attracts and retains residents through superior customer service. • Collects, monitors, and reviews market data. • Maintains and uses call back lists, when applicable. • Organizes and maintains resident files. • Processes renewals and recertifications. • Tracks property data via property management software (Yardi). • Collaborates with maintenance to minimize turnover delays and costs. • Prepares move-out settlement statements & collections. • Oversee the lease-up of new developments, as required. 3. Financial Responsibilities: • Performs complex calculations of assets and all sources of income for resident certifications, as necessary. • Reviews financial reports monthly with Regional Property Manager. • Manages and monitors site budget and informs Supervisor of any major variances or deviations. 4. Compliance Reporting: • Meet all regulatory requirements & compliance for each managed site. • Submit compliance reports on time. • Perform file pre-audits and file reviews with syndicators, partners, and lenders. 5. Office Management: • Provides site presence and resources to residents by holding regular office hours on-site. • Coordinates Eco-pass programs at sites when applicable. 6. Customer Service: • Property Managers communicate courteously and responsively and provide effective and efficient service to the public and co-workers and promptly address resident issues, requests, and communications. • Responsible for quarterly resident newsletters. • Assists the Regional Property Manager and Resident Services Coordinator in planning and coordinating community activities. 7. Provide direction and quality supervision for assistant property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking. 8. Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members. 9. Performs related duties as required by management to meet the needs of BHP. 10. Regular, predictable attendance is an essential function of this position 11. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. 12. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. 13. Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies. Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and act with a high level of integrity and take responsibility for their words and actions. REQUIRED QUALIFICATIONS: • At least three years’ experience in housing and/or property management with multi-site oversight of over 200+ units. • Well-developed interpersonal and conflict resolution skills. • Ability to communicate and maintain effective relationships with people from a variety of backgrounds. • Interpersonal skills needed to resolve landlord and resident issues. • Communication skills needed to prepare clear and concise administrative reports. • Communication skills to effectively respond to requests and inquiries from BHP residents and the general public. • Communicate clearly and concisely, both orally and in writing. • Effective organizational, time management, and planning skills. • Ability to maintain complex records and documentation. • Ability to understand and interpret legal information related to housing programs. Ability to maintain a high degree of confidentiality. • Valid Colorado driver's license and acceptable motor vehicle record. Must provide own vehicle for transportation; mileage reimbursed according to BHP policy. • Acceptable background information including criminal history. • Ability to monitor property specific budgets and financial reports. • Ability to train, monitor, and supervise property management staff in their team. • Ability to implement and explain federal and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC) and/or other affordable or HUD programs. KNOWLEDGE OF: • Operations, services, and activities of comprehensive housing site management including multi-family, tax-credit, and project-based Section 8 • Property management software -- preferably YARDI • Economic and social issues that impact low-income residents. • Community resources available to low-income residents. • Techniques used in working with the mentally, physically, socially, and economically disadvantaged. • Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications, specifically Microsoft Office programs. • Methods and techniques of managing buildings, facilities, and grounds. • Mandated Housing Quality Standards and other relevant codes and standards. • Rules and regulations governing the landlord/resident relationship. • Methods and techniques of resolving resident issues. • Principles and practices of handling resident contract obligations. • Principles and practices of report preparation. • Methods and techniques for successful supervision. • Principles in creating and supporting work group/teams. • Pertinent Federal, State, and local codes, laws and regulations. DESIRED QUALIFICATIONS: • Bachelor’s degree in business, Management, Finance, Social Sciences or related field, or any equivalent combination of education. • Bi-lingual English/Spanish preferred HIRING RANGE: $60,000- $68,000/ DOQ Applications will be accepted through May 31st 2024. WHAT IT'S LIKE TO WORK WITH US: We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: • Medical, dental, vision health plans. • Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. • Paid life insurance. • Employee wellness program. • Five paid Summer Fridays off • Long term disability • 13 paid holidays per year plus vacation and sick leave. • Five paid Summer Fridays off • Excellent work-life programs, such as flexible schedules, training opportunities, and more. CHAIN OF SUPERVISION: (1) TITLE OF IMMEDIATE SUPERVISOR: Regional Property Manager (2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: Assistant Property Manager and Leasing Specialist MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator. WORKING CONDITIONS: Physical Demands: This position works equally in an office setting and at housing sites. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and residents. At housing sites there may be an occasional need to work in inclement weather. Work Environment: Works in a clean, comfortable environment in the office. On housing sites, may on occasion encounter fumes and/or loud noise. Equipment Used: Frequently uses standard office equipment including personal computers, calculators, printers, fax, and copy machines. BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.