Helpdesk Technician-7070

ICSI.

Bartlesville, OK

Position: Helpdesk Technician

Position Type: W2 Contract

Position Location: Bartlesville, OK

Daily Responsibilities

Provide direct technical support for issues involving hardware, software, and networking for users throughout the company while providing exceptional customer service.
Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.

Essential Duties and Responsibilities:

Respond to user requests for support and resolve problems.
Monitor and respond quickly and effectively to requests received through the helpdesk.
Install, test, and configure new workstations, peripheral equipment, and software.
Monitor system performance and functionality.
Provide support to our driving associates in person and over the phone.
Document process and solutions; Participate in Refinery projects as assigned.

Qualifications REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities:
Minimum of one year of relevant technical experience
Knowledge and/or experience with administrative functions and or the IT/Refining industry.
Motivated and team oriented professional.
Strong organizational, computer, and customer service skills
Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
Must be outgoing, confident, and self- motivated.
Must possess ability to effectively learn and acquire new knowledge and skills.
Willingness to work overnights or weekends if needed.
Accurate typing at least 45 WPM.
Hours for this position will be 6pm-6am Wednesday through Saturday.

Preferred: