Front Desk Receptionist

The Front Desk Receptionist is The Zuri Pet Spa & Resort's face to the clients. This crucial role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at The Zuri Pet Spa & Resort. They are also responsible for ensuring unparalleled care and attention for both pets and their owners.

Education: High School Graduate or General Education Degree (GED). Experience: · Exceptional people and communication skills. · 1 – 2 years’ experience in a pet care environment (animal clinic, shelter, lodging preferred), or with personal pets. · Passionate about animals and our mission of exceptional pet care. · Strong attention to detail and organizational skills · Strong knowledge of The Zuri Pet Spa's policies, procedures and operations, obtained through: Study and understanding of written material coupled with working supervisory and pet care technician functions until familiar. Able to multi-task and work well under pressure while maintaining composure. · Strong customer relationship and interpersonal skills, ability to articulately discuss issues with clients. · Physically able to perform a Pet Care Technician’s duties. · Effective record-keeping and communications skills. · Flexible schedule including early mornings, late evenings, weekends and holidays. · Good team skills and ability to work as part of the team at The Zuri Pet Spa & Resort ; assist other departments as needed and as time permits. · Cheerful, friendly, positive and team-oriented attitude. · Willing and able to learn as needed. · Reliability, punctuality and dependable attendance.

Passion for animals and animal care. · Previous experience in a pet environment preferred (e.g., shelter, rescue organization, kennel, vet office). · Dependable, reliable and trustworthy in performance of all duties. · History of reliable attendance and punctuality. · Ability to physically manage and handle large dogs. ·Ability to lift 40lbs. Ability to pay attention to the minute details of a task or project. · Ability to communicate effectively with others verbally. · Ability to communicate clearly in writing. · Ability to follow direction of supervisors and managers. · Demonstrates respect for authority. · Ability to use common sense and safe judgment when performing duties. · Willingness to ask for help when needed, especially in understanding a duty or task.

Qualifications:

· Previous experience in animal care or other related fields such as housekeeping, grooming, bathing, and canine daycare attendants

· Passion to help and care for animals

· Ability to interact with animals in a calm, non-threatening manner

· Ability to thrive in a fast-paced environment

· Ability to stand for long periods of time

· Must be able to lift 40lbs

· Must be available weekends and holidays

Our Philosophy

We recognize that providing pet care is both a privilege and tremendous responsibility. We offer a fun work environment built on a 'team player' philosophy. Competitive compensation and part time or full time schedules are available. Health Benefits available after 90 days of employment.