Call Center Customer Service Agent

Wise Up Creative

Austin, TX

Expired: April 14, 2024 Applications are no longer accepted.

Full-Time

Job Title: Call Center Customer Service Assistant

Overview:

We are seeking a dynamic and enthusiastic individual to join our team as a Call Center Customer Service Assistant. This role is crucial in providing exceptional customer service experiences to our clients. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for assisting others.

Responsibilities:

Responding to incoming calls from customers promptly and professionally.
Resolving customer inquiries, complaints, and issues efficiently and effectively.
Escalating complex or unresolved issues to appropriate departments or supervisors.
Maintaining accurate records of customer interactions and transactions.
Following up with customers to ensure satisfaction with resolutions.
Adhering to call center scripts, guidelines, and quality standards.
Collaborating with team members to improve processes and customer satisfaction.
Staying updated on product knowledge and company policies through ongoing training.

Requirements:

High school diploma or equivalent; college degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in computer applications such as CRM software, Microsoft Office, and email.
Flexibility to work shifts, including evenings, weekends, and holidays if required.
Ability to maintain a positive attitude and professionalism under pressure.