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Service Canada Call Centre Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Develop a comprehensive understanding of the company's products, services, and policies. * Keep ...

BeloForm Craft

Call Center Agent

Denver, CO

As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will ...

Red River Credit Union

Call Center Agent

Wake Village, TX · On-site

$14 - $18.25/hr

Call Center Agent Reports To: Call Center Supervisor / Call Center Manager Basic Function ... Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems ...

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is ...

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

Do you have exceptional customer service skills? If so, S&S Mechanical in St. George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Experience in customer service, retail, or sales is preferred, along with the ability to multitask ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Experience in customer service, retail, or sales is preferred, along with the ability to multitask ...

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

Do you have exceptional customer service skills? If so, S&S Mechanical in St. George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor ... The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

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All JobsService Canada Call Centre Agent Jobs

Service Canada Call Centre Agent information

See salary details

$10

$17

$25

How much do service canada call centre agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service canada call centre agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Service Canada Call Centre Agent vs Service Canada Customer Service Representative?

AspectService Canada Call Centre AgentService Canada Customer Service Representative
Required CredentialsHigh school diploma; training in customer service and government programsHigh school diploma; training in customer service and government policies
Work EnvironmentCall centers, inbound calls, government officesIn-person or phone interactions at government service centers
Employer & Industry UsageGovernment of Canada, federal servicesGovernment of Canada, federal and provincial services
Common Search & ComparisonYesYes

Both roles involve assisting the public with government services, often requiring similar credentials and working in customer service environments. The main difference is that Service Canada Call Centre Agents primarily handle inbound calls in call centers, while Service Canada Customer Service Representatives may work in person or via phone at service centers. Both positions serve the same industry and share similar responsibilities, making them closely related roles within government customer service.

What are the key skills and qualifications needed to thrive as a Service Canada Call Centre Agent, and why are they important?

To thrive as a Service Canada Call Centre Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call centre software, customer relationship management (CRM) systems, and government service protocols is typically required. Patience, active listening, and professionalism help agents excel in handling diverse client inquiries and challenging situations. These skills are essential for delivering accurate information, ensuring client satisfaction, and upholding Service Canada’s reputation for quality public service.

What are some common challenges faced by Service Canada Call Centre Agents, and how can they be managed effectively?

Service Canada Call Centre Agents often encounter high call volumes and must address a wide variety of inquiries, sometimes from customers who are frustrated or upset. Managing stress and maintaining professionalism are key, as agents need to provide accurate information while following strict privacy and service protocols. Effective time management, resilience, and strong communication skills help agents navigate challenging situations and deliver excellent customer service. Regular training, support from team leads, and collaboration with peers also play a vital role in overcoming these challenges.

What are Service Canada Call Centre Agents?

Service Canada Call Centre Agents are customer service representatives who assist Canadians by phone with a variety of federal government programs and services. They answer inquiries about benefits such as Employment Insurance, Social Insurance Numbers, Old Age Security, and the Canada Pension Plan. Agents provide information, help resolve issues, and guide callers through application processes. They play a vital role in ensuring the public receives accurate and timely assistance for government services.
More about Service Canada Call Centre Agent jobs
What states have the most Service Canada Call Centre Agent jobs? States with the most job openings for Service Canada Call Centre Agent jobs include:
What job categories do people searching Service Canada Call Centre Agent jobs look for? The top searched job categories for Service Canada Call Centre Agent jobs are:
Service Canada Call Centre Agent jobs near you
Infographic showing various Service Canada Call Centre Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 20 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.


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