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Service Canada Call Centre Agent Jobs (NOW HIRING)

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent service. You will be the first point of contact ...

Alphabe Insight

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent ... Provide clear and accurate information regarding services and inquiries * Resolve customer concerns ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Catch Vibe Voice

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... Provide accurate information about products, services, and company policies. * Document customer ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Catch Vibe Voice

Call Center Agent

Lawrence, MA · On-site

$15.75 - $20.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Catch Vibe Voice

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated ... Provide accurate information about products, services, and company policies to customers. * Assist ...

Catch Vibe Voice

Call Center Agent

Oklahoma City, OK · On-site

$14 - $18.25/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Catch Vibe Voice

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

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All JobsService Canada Call Centre Agent Jobs

Service Canada Call Centre Agent information

See salary details

$10

$17

$25

How much do service canada call centre agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service canada call centre agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Service Canada Call Centre Agent vs Service Canada Customer Service Representative?

AspectService Canada Call Centre AgentService Canada Customer Service Representative
Required CredentialsHigh school diploma; training in customer service and government programsHigh school diploma; training in customer service and government policies
Work EnvironmentCall centers, inbound calls, government officesIn-person or phone interactions at government service centers
Employer & Industry UsageGovernment of Canada, federal servicesGovernment of Canada, federal and provincial services
Common Search & ComparisonYesYes

Both roles involve assisting the public with government services, often requiring similar credentials and working in customer service environments. The main difference is that Service Canada Call Centre Agents primarily handle inbound calls in call centers, while Service Canada Customer Service Representatives may work in person or via phone at service centers. Both positions serve the same industry and share similar responsibilities, making them closely related roles within government customer service.

What are the key skills and qualifications needed to thrive as a Service Canada Call Centre Agent?

To thrive as a Service Canada Call Centre Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call centre software, customer relationship management (CRM) systems, and government service protocols is typically required. Patience, active listening, and professionalism help agents excel in handling diverse client inquiries and challenging situations. These skills are essential for delivering accurate information, ensuring client satisfaction, and upholding Service Canada’s reputation for quality public service.

What are some common challenges faced by Service Canada Call Centre Agents, and how can they be managed effectively?

Service Canada Call Centre Agents often encounter high call volumes and must address a wide variety of inquiries, sometimes from customers who are frustrated or upset. Managing stress and maintaining professionalism are key, as agents need to provide accurate information while following strict privacy and service protocols. Effective time management, resilience, and strong communication skills help agents navigate challenging situations and deliver excellent customer service. Regular training, support from team leads, and collaboration with peers also play a vital role in overcoming these challenges.

What is a Service Canada Call Centre Agent?

Service Canada Call Centre Agents are customer service representatives who assist Canadians by phone with a variety of federal government programs and services. They answer inquiries about benefits such as Employment Insurance, Social Insurance Numbers, Old Age Security, and the Canada Pension Plan. Agents provide information, help resolve issues, and guide callers through application processes. They play a vital role in ensuring the public receives accurate and timely assistance for government services.
More about Service Canada Call Centre Agent jobs

What states have the most Service Canada Call Centre Agent jobs?

States with the most job openings for Service Canada Call Centre Agent jobs include:

What job categories do people searching Service Canada Call Centre Agent jobs look for?

The top searched job categories for Service Canada Call Centre Agent jobs are:

Service Canada Call Centre Agent jobs near you
Infographic showing various Service Canada Call Centre Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

AYS

Atlanta, GA • On-site

$14.50 - $19/hr

Other

Medical, Dental, Vision, PTO

Re-posted 14 days ago

Job description

About the job Call Center Agent
Position: Call Center Agent
Location; Remote
Job Overview:
As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent service. You will be the first point of contact for our clients and will play a crucial role in maintaining our reputation for outstanding customer service. This is a full-time position with the opportunity for growth and advancement within the company.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate and complete information to customers
- Maintain a high level of product and service knowledge to effectively handle customer inquiries
- Follow communication procedures and policies to ensure consistent customer service
- Utilize company software and tools to accurately document customer interactions and update customer information
- Collaborate with team members and other departments to resolve customer issues
- Meet and exceed performance targets set by the company
- Maintain a positive and professional attitude towards customers at all times
- Continuously seek opportunities to improve customer service processes and procedures
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or call center role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in using computer systems and software
- Strong time-management and organizational skills
- Ability to work well in a team and independently
- Willingness to work flexible hours, including evenings and weekends
- Bilingualism is an asset
Benefits:
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision coverage
- Paid vacation and sick days
- Opportunities for growth and advancement within the company
- Ongoing training and development programs
- Positive and supportive work environment
AYS Inc is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Join our team at AYS Inc and be a part of our commitment to providing exceptional customer service. Apply now!

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