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Call Center Agent Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Call Center Agent position? Of course continuing to gain experience working as a Call Center Agent may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Call Center Agent and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Inbound Calls and Sales Experience as the most prominent terms in their Call Center Agent job descriptions, yet those who have held the position of Call Center Agent and list it on their resume indicate Cashier and Data Entry more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Call Center Agent jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Call Center Agent or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Call Center Agent job descriptions are Inbound Calls appearing in 22.52% of postings, Sales Experience 16.31%, and Data Entry appearing in 13.3%. 52.13% of Call Center Agent job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Outbound Calling, Collection Services and Call Center Sales represent an additionally healthy share of the employer Call Center Agent job postings with their combined total of 28.19%. At 19.68%, Phone Skills, Collection Management, Deal Closing, and Contact Center appear far less frequently, but are still a significant portion of the 10 top Call Center Agent skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Call Center Agent positions. The top three keywords represent 45.76% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Cashier, Data Entry, and Outbound Calling match up to employer job descriptions. Receptionist, Inbound Calls, and Answer Phones represent a very decent share of skills found on resumes for Call Center Agent with 28.31% of the total. At 25.93%, Database, Outlook, Cooking, and High Volume appear far less frequently, but are still a significant portion of the 10 top Call Center Agent skills and qualifications found on resumes.

Most Important Skills Required to Be a Call Center Agent as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Call Center Agent job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Call Center Agent on their resumes.
Top Call Center Agent Skills
Skills Required by Employers Share
Inbound Calls 22.52%
Sales Experience 16.31%
Data Entry 13.30%
Outbound Calling 11.70%
Collection Services 8.51%
Call Center Sales 7.98%
Phone Skills 5.32%
Collection Management 5.14%
Deal Closing 4.79%
Contact Center 4.43%
Skills Listed by Employees Share
Cashier 21.38%
Data Entry 13.69%
Outbound Calling 10.69%
Receptionist 10.31%
Inbound Calls 9.08%
Answer Phones 8.92%
Database 8.31%
Outlook 7.31%
Cooking 5.23%
High Volume 5.08%

Call Center Agent Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Call Center Agent positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Call Center Agent job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Call Center Agent Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Sales Experience
Call Center Sales
Retail Experience
Inside Sales
Deal Closing
Employer job listings often list Sales Experience, Call Center Sales, Retail Experience, Inside Sales or Deal Closing as requirements in Call Center Agent job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Agent position may help you stand out more to hiring managers.
Common Keywords on Call Center Agent Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Contact Center
CRM
Phone Skills
Computer Proficiency
Inbound Calls
Health Insurance
Collection Management
Both employer job listings and resumes from people who’ve held the position of Call Center Agent tend to always include skills and requirements found in this list. Whether you’ve only got Contact Center, CRM, Phone Skills, Computer Proficiency, Inbound Calls, Health Insurance or Collection Management in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Call Center Agent.
Uncommon Keywords on Call Center Agent Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Outbound Calling
Data Entry
Customer Relationship Management
Outlook
High Volume
Employer job listings seldom list Outbound Calling, Data Entry, Customer Relationship Management, Outlook or High Volume as important skills or qualifications in Call Center Agent job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Agent position may go unnoticed or even discounted by hiring managers.

FAQs about Call Center Agent Skills and Resume Keywords

What are the most important Call Center Agent job skills to have on my resume?

The most common important skills required by employers are Contact Center, CRM, Phone Skills, Computer Proficiency, Inbound Calls, Health Insurance and Collection Management. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Call Center Agent, suggesting that having these keywords on a resume are important for success as a Call Center Agent. Additionally, employer Call Center Agent job descriptions list Sales Experience as a desirable experience, even though Sales Experience appears 5.75 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Call Center Agent job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Outbound Calling, Data Entry, Customer Relationship Management, Outlook and High Volume may be something to reconsider. These 5 terms appear 2.11, 2.37, 2.68, 4.32 and 4.40 times less frequently, respectively, than in job descriptions for a Call Center Agent position. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Call Center Agent position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Call Center Agent. Make sure to include a strong showing for the following keywords on your resume:
  • Contact Center
  • CRM
  • Phone Skills
  • Computer Proficiency
  • Inbound Calls
  • Health Insurance
  • Collection Management
Additionally employers frequently list the following as desirable qualities in a Call Center Agent candidate, but they are far less common on most resumes:
  • Sales Experience
  • Call Center Sales
  • Retail Experience
  • Inside Sales
  • Deal Closing
Finally people who held the position of a Call Center Agent and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Call Center Agent application:
  • Outbound Calling
  • Data Entry
  • Customer Relationship Management
  • Outlook
  • High Volume

Before applying for a Call Center Agent job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Call Center Agent. Get started on your journey with a new ZipRecruiter Profile today!

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