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Market Research Call Center Agent Jobs (NOW HIRING)

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... researching policies, and delivering effective solutions. Experience in customer service, retail ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Ability to market and refer products to customers. * Strong compliance and Federal Regulation ... Take ownership for customer error and problem solving including any necessary research to bring ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... researching policies, and delivering effective solutions. Experience in customer service, retail ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Ability to market and refer products to customers. * Strong compliance and Federal Regulation ... Take ownership for customer error and problem solving including any necessary research to bring ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Ability to market and refer products to customers. * Strong compliance and Federal Regulation ... Take ownership for customer error and problem solving including any necessary research to bring ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide ...

Alphabe Insight

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company--we're your partners in turning ideas into ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued ...

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Market Research Call Center Agent information

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How much do market research call center agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for market research call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a market research call center agent?

To thrive as a Market Research Call Center Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call recording systems, and survey platforms is typically required. Active listening, patience, and adaptability are crucial soft skills for building rapport and accurately collecting information from respondents. These abilities are essential to gather reliable data and maintain high-quality standards in research-driven call environments.

What is a market research call center agent?

Market Research Call Center Agents are professionals who conduct surveys and gather data by calling individuals or businesses on behalf of organizations. Their main role is to collect opinions, feedback, and demographic information to help companies understand market trends, customer preferences, and product effectiveness. These agents do not sell products; instead, they focus on obtaining accurate and unbiased information. The data they collect is used for research purposes to guide business decisions and marketing strategies.

What are some common challenges faced by market research call center agents, and how can they be managed?

Market Research Call Center Agents often encounter challenges such as handling high call volumes, engaging with uninterested or uncooperative respondents, and maintaining accuracy when recording survey data. To manage these challenges, agents typically receive thorough training on effective communication techniques and data entry best practices. Additionally, supportive supervisors and structured workflows help agents stay motivated and ensure quality results. Regular feedback and team meetings also foster a collaborative environment where agents can share strategies and learn from each other.

What is the difference between Market Research Call Center Agent vs Customer Service Representative?

AspectMarket Research Call Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in research techniquesHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers conducting surveys and researchCall centers or retail settings assisting customers
Employer & Industry UsageMarket research firms, survey companiesRetail, telecom, banking, and service industries
Common Search & ComparisonYesYes

While both roles involve phone communication, Market Research Call Center Agents focus on conducting surveys and gathering data for research purposes, whereas Customer Service Representatives assist customers with inquiries, complaints, and support. The credentials and work environment overlap, but their primary functions and employer types differ.

Is a market research call center agent a stressful job?

A market research call center agent's job can be stressful due to high call volumes, strict performance targets, and dealing with unresponsive or difficult respondents. However, stress levels vary depending on the work environment, individual resilience, and support from supervisors. Good communication skills and time management can help mitigate stress in this role.

Is market research call center agent well paid?

Market research call center agents typically earn an hourly wage that aligns with industry standards, often ranging from minimum wage to slightly above, depending on experience and location. Some positions may offer additional incentives or bonuses for performance, but overall pay tends to be moderate compared to other call center roles.
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Market Research Call Center Agent jobs near you
Infographic showing various Market Research Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 65% Full Time, 25% Part Time, and 5% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Market Research Call Center Agent

The Telepoint Group

Cherry Hill, NJ • On-site

$14.75 - $19.50/hr

Other

Re-posted 3 days ago

Job description

If you do not live in PA do NOT apply.
This is a WORK FROM HOME POSITION but For PA Residents ONLY.
 

IF YOU START IMMEDIATELY YOU WILL RECEIVE A $300 BONUS AFTER WORKING THE FULL SHIFT YOUR FIRST TWO MONTHS

Telepoint Market Research is currently expanding. We need to hire full and part-time employees to conduct Market Research Surveys over the phone. It's important to note that you will login online to our phone system not use your phone.  

We have multiple shifts available during the week and on the weekends including late night shifts. Shifts start as early as 9a and the late shift ends at 11:30p.

We will provide training. There is no selling involved and if you have never worked in Market Research or Customer Service that's ok. No experience is necessary.

We pay weekly and often offer incentives

Apply Now To Start Immediately

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