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Research Call Center Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

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Research Call Center information

What is a research call center?

A research call center is a specialized facility where agents conduct telephone-based surveys, interviews, or data collection on behalf of research organizations, universities, or companies. The primary goal is to gather accurate information from participants for market research, public opinion polling, academic studies, or customer feedback initiatives. Unlike traditional call centers focused on customer service or sales, research call centers emphasize data accuracy, respondent confidentiality, and adherence to research protocols. Agents are often trained in interview techniques and may work on a variety of projects depending on the needs of their clients.

What are some common challenges faced by professionals working in a research call center, and how can they be addressed?

Professionals in a research call center often encounter challenges such as handling high call volumes, engaging respondents who may be reluctant to participate, and maintaining data accuracy under pressure. To address these challenges, effective time management, clear communication skills, and thorough training on survey protocols are essential. Additionally, supportive team structures and regular feedback sessions help staff continuously improve their techniques and cope with the sometimes repetitive nature of the work.

What are the key skills and qualifications needed to thrive as a research call center representative, and why are they important?

To thrive as a Research Call Center Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and survey tools is typically required. Active listening, patience, and problem-solving abilities are critical soft skills for engaging respondents and maintaining data quality. These competencies ensure accurate data collection, positive respondent experiences, and the overall success of research projects.

What is the difference between Research Call Center vs Customer Service Representative?

AspectResearch Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes specialized trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings, remote options
Employer & Industry UsageMarket research firms, survey companies, academic institutionsRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding research-focused call rolesCustomer support and service roles

The Research Call Center primarily focuses on conducting surveys, gathering data, and supporting research projects, often requiring analytical skills. Customer Service Representatives handle client inquiries, resolve issues, and provide product or service information. While both roles involve call center environments and similar credentials, their core functions differ significantly, with Research Call Centers emphasizing data collection and analysis, and Customer Service focusing on client support and satisfaction.

How do you become a research call center?

To work as a research call center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to use computer and phone systems. Some positions may require prior customer service or telemarketing experience, and training is often provided on company-specific tools and protocols.
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What states have the most Research Call Center jobs?

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What job categories do people searching Research Call Center jobs look for?

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Research Call Center jobs near you
Infographic showing various Research Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Market Research Call Center Associate

Precision Opinion

Las Vegas, NV • On-site

$14/hr

Full-time, Part-time

Re-posted 19 days ago

Job description

CALL CENTER FOR MARKET RESEARCH & SURVEY DATA COLLECTION - NO SELLING INVOLVED.
Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies!
We've Moved! We are in Central Las Vegas in a newly renovated State of the Art Call Center.
After completing training, you will earn $14 an hour for non-federal health care and political studies after completing a short paid training. No experience necessary and we pay for training!
We offer:
  • Flexible Shifts Available from 9 AM - 9 PM
  • Part time and full time schedules available
  • Free Coffee and Espresso Bar
  • Paid every Friday
  • Easy work in clean and vibrant environment
  • No selling involved
  • Openings available for Bi-Lingual Spanish - English
  • Public transportation access nearby

Qualifications:
  • Ability to read and speak clearly over the phone
  • Proof of eligibility to work in the United States - two valid forms of ID.
  • Must be at least 18 years of age

Apply