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Research Call Center Jobs (NOW HIRING)

ASM Research

Call Center Supervisor

The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

Precision Opinion

Call Center Operator

Las Vegas, NV

$14 - $22.35/hr

CALL CENTER FOR MARKET RESEARCH amp; DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies!

Precision Opinion

Call Center Operator

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We ...

Precision Opinion

Call Center Operator

Las Vegas, NV · On-site

$14/hr

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the phone for the health care industry. We've Moved! We are located in Central Las Vegas in a newly ...

VRI Research

Call Center Rep

Las Vegas, NV · On-site

$15/hr

At VRI Research we understand that research gives you an edge over the rest, and you need the right ... Our call center agents help collect research data over the phone at our Las Vegas location. Full ...

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... Resolve customer issues by identifying problems, researching answers, and guiding customers through ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the phone for the health care industry. We've Moved! We are located in Central Las Vegas in a newly ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

... researching policies, and delivering effective solutions. Experience in customer service, retail ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

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Research Call Center information

What is a research call center?

A research call center is a specialized facility where agents conduct telephone-based surveys, interviews, or data collection on behalf of research organizations, universities, or companies. The primary goal is to gather accurate information from participants for market research, public opinion polling, academic studies, or customer feedback initiatives. Unlike traditional call centers focused on customer service or sales, research call centers emphasize data accuracy, respondent confidentiality, and adherence to research protocols. Agents are often trained in interview techniques and may work on a variety of projects depending on the needs of their clients.

What are some common challenges faced by professionals working in a research call center, and how can they be addressed?

Professionals in a research call center often encounter challenges such as handling high call volumes, engaging respondents who may be reluctant to participate, and maintaining data accuracy under pressure. To address these challenges, effective time management, clear communication skills, and thorough training on survey protocols are essential. Additionally, supportive team structures and regular feedback sessions help staff continuously improve their techniques and cope with the sometimes repetitive nature of the work.

What are the key skills and qualifications needed to thrive as a research call center representative, and why are they important?

To thrive as a Research Call Center Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and survey tools is typically required. Active listening, patience, and problem-solving abilities are critical soft skills for engaging respondents and maintaining data quality. These competencies ensure accurate data collection, positive respondent experiences, and the overall success of research projects.

What is the difference between Research Call Center vs Customer Service Representative?

AspectResearch Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes specialized trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings, remote options
Employer & Industry UsageMarket research firms, survey companies, academic institutionsRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding research-focused call rolesCustomer support and service roles

The Research Call Center primarily focuses on conducting surveys, gathering data, and supporting research projects, often requiring analytical skills. Customer Service Representatives handle client inquiries, resolve issues, and provide product or service information. While both roles involve call center environments and similar credentials, their core functions differ significantly, with Research Call Centers emphasizing data collection and analysis, and Customer Service focusing on client support and satisfaction.

How do you become a research call center?

To work as a research call center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to use computer and phone systems. Some positions may require prior customer service or telemarketing experience, and training is often provided on company-specific tools and protocols.
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What states have the most Research Call Center jobs?

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What job categories do people searching Research Call Center jobs look for?

The top searched job categories for Research Call Center jobs are:

Research Call Center jobs near you
Infographic showing various Research Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Call Center Representative/ Customer Service

Wilkins Research Services LLC

Chattanooga, TN

$13.25 - $17.25/hr

Full-time

Re-posted 3 days ago

Job description

Join Our Team at Wilkins Research Services LLC!

Are you looking for a rewarding opportunity to make a difference in people's lives? Do you have excellent communication skills and a passion for conducting interviews? Look no further, because Wilkins Research Services LLC in Chattanooga, TN is seeking dedicated individuals to join our team as Call Center Interviewers!

Job Description

As a Call Center Interviewer at Wilkins Research Services LLC, you will play a crucial role in gathering valuable information through phone interviews. Your responsibilities will include:

  • Conducting scripted interviews with survey participants
  • Accurately recording responses and data in our system
  • Ensuring a high level of professionalism and courtesy at all times
  • Adhering to strict confidentiality guidelines and ethical standards
  • Meeting productivity and quality targets set by management

Successful candidates for this role will have a strong attention to detail, excellent verbal communication skills, and the ability to work efficiently in a fast-paced environment. Prior experience in a call center or customer service role is a plus, but not required. We provide comprehensive training to all new hires to set you up for success as a Call Center Interviewer.

If you are a team player who is passionate about gathering data and making a difference, we want to hear from you!

About Us

Wilkins Research Services LLC is a leading provider of market research and data collection services. We pride ourselves on delivering high-quality, accurate information to help our clients make informed decisions. Our team of Call Center Interviewers plays a vital role in the success of our projects by conducting essential interviews and gathering valuable data. Join us at Wilkins Research Services LLC and be a part of a dynamic and supportive work environment dedicated to excellence in research.


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