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Market Research Call Center Agent Jobs (NOW HIRING)

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer ... Research, identify, and resolve customer complaints using applicable software * Process orders ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Agent Reports to: Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits.

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Skin and Aesthetic Centers

Call Center Agent

Toms River, NJ · On-site

$14.50 - $19.25/hr

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Mark Rink.

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

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All JobsMarket Research Call Center Agent Jobs

Market Research Call Center Agent information

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$10

$17

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How much do market research call center agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for market research call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a market research call center agent?

Market Research Call Center Agents are professionals who conduct surveys and gather data by calling individuals or businesses on behalf of organizations. Their main role is to collect opinions, feedback, and demographic information to help companies understand market trends, customer preferences, and product effectiveness. These agents do not sell products; instead, they focus on obtaining accurate and unbiased information. The data they collect is used for research purposes to guide business decisions and marketing strategies.

What are the key skills and qualifications needed to thrive as a market research call center agent?

To thrive as a Market Research Call Center Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call recording systems, and survey platforms is typically required. Active listening, patience, and adaptability are crucial soft skills for building rapport and accurately collecting information from respondents. These abilities are essential to gather reliable data and maintain high-quality standards in research-driven call environments.

What are some common challenges faced by market research call center agents, and how can they be managed?

Market Research Call Center Agents often encounter challenges such as handling high call volumes, engaging with uninterested or uncooperative respondents, and maintaining accuracy when recording survey data. To manage these challenges, agents typically receive thorough training on effective communication techniques and data entry best practices. Additionally, supportive supervisors and structured workflows help agents stay motivated and ensure quality results. Regular feedback and team meetings also foster a collaborative environment where agents can share strategies and learn from each other.

What is the difference between Market Research Call Center Agent vs Customer Service Representative?

AspectMarket Research Call Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in research techniquesHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers conducting surveys and researchCall centers or retail settings assisting customers
Employer & Industry UsageMarket research firms, survey companiesRetail, telecom, banking, and service industries
Common Search & ComparisonYesYes

While both roles involve phone communication, Market Research Call Center Agents focus on conducting surveys and gathering data for research purposes, whereas Customer Service Representatives assist customers with inquiries, complaints, and support. The credentials and work environment overlap, but their primary functions and employer types differ.

More about Market Research Call Center Agent jobs

What cities are hiring for Market Research Call Center Agent jobs?

Cities with the most Market Research Call Center Agent job openings:

What states have the most Market Research Call Center Agent jobs?

States with the most job openings for Market Research Call Center Agent jobs include:

What job categories do people searching Market Research Call Center Agent jobs look for?

The top searched job categories for Market Research Call Center Agent jobs are:

Market Research Call Center Agent jobs near you
Infographic showing various Market Research Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 61% Full Time, 29% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Representative

Mysocialwiz

West Haven, CT • Remote

$16.50 - $20.50/hr

Full-time

Re-posted 29 days ago

Job description

Call Center Agent Job Summary for Mysocialwiz.com

Full Commission + Retirement Plan

You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Call Center Agent Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Set appointments for Commission.

    Call Center Agent Qualifications and Skills

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

You will have an opportunity to grow with our company. After this pandemic, all local businesses are looking to advertise online for a small fee. Our company is the first on the market, we are looking to grow with you. APPLY TODAY

Company Description

We are a social media management company for local businesses. After this pandemic, local business are looking for people to manage their social media page.