ZipRecruiter

Log In

1

Market Research Call Center Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Catch Vibe Voice

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Alphabe Insight

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

New

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Catch Vibe Voice

Call Center Agent

Lawrence, MA · On-site

$15.75 - $20.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Catch Vibe Voice

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Catch Vibe Voice

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

previous page

Showing results 41-60

All JobsMarket Research Call Center Agent Jobs

Market Research Call Center Agent information

See salary details

$10

$17

$25

How much do market research call center agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for market research call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a market research call center agent?

To thrive as a Market Research Call Center Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call recording systems, and survey platforms is typically required. Active listening, patience, and adaptability are crucial soft skills for building rapport and accurately collecting information from respondents. These abilities are essential to gather reliable data and maintain high-quality standards in research-driven call environments.

What is a market research call center agent?

Market Research Call Center Agents are professionals who conduct surveys and gather data by calling individuals or businesses on behalf of organizations. Their main role is to collect opinions, feedback, and demographic information to help companies understand market trends, customer preferences, and product effectiveness. These agents do not sell products; instead, they focus on obtaining accurate and unbiased information. The data they collect is used for research purposes to guide business decisions and marketing strategies.

What are some common challenges faced by market research call center agents, and how can they be managed?

Market Research Call Center Agents often encounter challenges such as handling high call volumes, engaging with uninterested or uncooperative respondents, and maintaining accuracy when recording survey data. To manage these challenges, agents typically receive thorough training on effective communication techniques and data entry best practices. Additionally, supportive supervisors and structured workflows help agents stay motivated and ensure quality results. Regular feedback and team meetings also foster a collaborative environment where agents can share strategies and learn from each other.

What is the difference between Market Research Call Center Agent vs Customer Service Representative?

AspectMarket Research Call Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in research techniquesHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers conducting surveys and researchCall centers or retail settings assisting customers
Employer & Industry UsageMarket research firms, survey companiesRetail, telecom, banking, and service industries
Common Search & ComparisonYesYes

While both roles involve phone communication, Market Research Call Center Agents focus on conducting surveys and gathering data for research purposes, whereas Customer Service Representatives assist customers with inquiries, complaints, and support. The credentials and work environment overlap, but their primary functions and employer types differ.

Is a market research call center agent a stressful job?

A market research call center agent's job can be stressful due to high call volumes, strict performance targets, and dealing with unresponsive or difficult respondents. However, stress levels vary depending on the work environment, individual resilience, and support from supervisors. Good communication skills and time management can help mitigate stress in this role.

Is market research call center agent well paid?

Market research call center agents typically earn an hourly wage that aligns with industry standards, often ranging from minimum wage to slightly above, depending on experience and location. Some positions may offer additional incentives or bonuses for performance, but overall pay tends to be moderate compared to other call center roles.
More about Market Research Call Center Agent jobs

What cities are hiring for Market Research Call Center Agent jobs?

Cities with the most Market Research Call Center Agent job openings:

What states have the most Market Research Call Center Agent jobs?

States with the most job openings for Market Research Call Center Agent jobs include:

What job categories do people searching Market Research Call Center Agent jobs look for?

The top searched job categories for Market Research Call Center Agent jobs are:

Market Research Call Center Agent jobs near you
Infographic showing various Market Research Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 5% As Needed, 65% Full Time, 25% Part Time, and 5% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 22 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.


What Independent Living Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom