IT Technician

SUMMARY: The IT Technician provides comprehensive technical support to our organization. They possess a strong understanding of computer systems, networks, and software applications, coupled with excellent troubleshooting skills. Responsibilities include diagnosing and resolving hardware and software issues, configuring, and maintaining computer systems, and ensuring the smooth operation of IT infrastructure. The IT Technician will also be responsible for assisting users with technical queries, providing training when necessary, and implementing security measures to protect data and systems.

RESPONSIBILITIES:

• Establishing and ensuring the company policies regarding backups are sufficient and comprehensive.
• The installation of new hardware and software deployments.
• All computer hardware and software Preventative Maintenance.
• Supporting user questions and inquires pertaining to current Precision recommended software.
• Providing technical support to all user problems in a timely fashion.
• Ensuring network safety and stability.
• Installing and configuring networking and establishing connections to network resources.
• Ensuring that daily computer tasks are executed properly. View log entries for proper execution.
• Recommending purchases and use of appropriate hardware/software to expedite and improve flow and processing of information.
• Performing related duties as assigned. 

SUPERVISORY RESPONSIBILITY:

·         None

ESSENTIAL QUALIFICATIONS:

·         Experience and Education:

·         Must have an Associate’s degree from an accredited College in Computer science or comparable on the job experience.

·         Must be familiar with server grade applications, roles, and features. (Microsoft Windows  Server, Active Directory, DNS, DHCP, etc.)

·         Must be familiar with virtualization in a business environment. (Specifically, HyperV)

·         Must be computer literate especially in MS Word, Excel, Access, Outlook, and Windows operating systems.

·         May have some experience with VB and/or SQL.

·         May have some CAD experience.

KEY SUCCESS FACTOR

• Honor Commitments: Be true to your word. Be punctual for all meetings and phone calls. If a commitment cannot be fulfilled, alert others early and agree to new deliverables.
• Take Ownership: Take personal responsibility for making things happen. Do not blame others or make excuses. If you see it find a way to fix it.
• Go the Extra Mile: Do what it takes to complete the project and more. That could be working outside your department or coming in early. The extra effort sets you apart.
• Look Ahead and Anticipate: Find solutions to problems before they occur. Always anticipate problems arising and tackle them swiftly. Be proactive not re-active.
• Get Clear on expectations: Be clear and avoid misunderstandings. If it is not defined you are not aligned. Set expectations and ask questions when you are not clear. All discussions and meetings should end with clear actions and deliverables.

PERSONAL PROTECTION EQUIPMENT:

·         Following items are available as needed:

o    Safety glasses are required in designated areas.

o    Company supplied uniforms and/or gowning must be worn in designated areas. 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands and fingers. Must be able to speak and hear. The employee is required to walk, reach with hands and arms, and occasionally sit, stoop and crouch. Requires mental and visual attention to detail as well as hand coordination. Occasionally lifting or moving average weight material of up to 50lbs. Please be aware that flow of work and character of duties involve normal mental and visual attention along with manual coordination or part-time normal and part-time concentrated attention and coordination.

LANGUAGE SKILLS: Employee must be able to read and interpret documents written in English. Employees must be able to have effective communication with fellow employees, supervisors, and management.