US-Field Technical Support Rep VII

Looking for US-Field Technical Support Rep V : Des Moines, IA : W2 Contract

Experis, a ManpowerGroup company, has an exciting contract opportunity for US-Field Technical Support Rep V.

This position is 24+ months, W2 for one of our key clients, a Leading American Multinational IT Company.

JOB DESCRIPTION: -
Role: US-Field Technical Support Rep V
Location: Des Moines, IA - 50313
Duration: 24 months (W2 contract)

Overview:

• All candidates must be fully vaccinated, and Client mandates the use of facial coverings/masks to work onsite
• This customer facing, PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client's PC Products customers.
• Products include Laptop, Desktop, RPOS, and Workstation products.
• Printer knowledge is a huge plus.
• A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
• Candidates must be self-contained, resourceful, and determined for success.
• Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software, and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Core competencies:

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining client's contractual commitments.
• Ability to troubleshoot various hardware problems logically and systemically technically/mechanically on printers.
• May also involve third party software, networks, and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business-based decision-making skills, taking appropriate risk to ensure that both clients' and the customer's business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to evaluate a technical situation quickly and accurately while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer, and business situations.
• Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays, and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress: Business Professional: Black slacks and blue collared shirt.
• Cell phone reimbursement and laptop/tablet will be provided.