Front Desk

Duties/Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Registers new patients in EHR
• Verifies insurance eligibility. 
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary.
• Telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Participates in the medical office emergency routine when required.
• Summons ambulance or EMS or assists other staff members as needed.

Required Skills/Abilities:

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
  
• Basic office skills such as typing and filing.
• Good organizational skills.

Education and Experience:

• Medical Assistant Diploma
  
• 2 years medical front office experience. 
• High school graduate or equivalent required.
• Experience with healthcare insurance.
• Experience with insurance verification.
• Electronic health record experience. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.