Front Desk and Medical Assistant - Pain Management

Job Title: Front Desk and Medical Assistant in Pain Management Settings

Company: Getwell Health Systems LLC

Location:  645 Roy Wilkins Ave STE 200, Louisville, KY 40203

Employment Type: Full-time

About Getwell Health Systems LLC: Getwell Health Systems LLC is a dedicated healthcare provider specializing in pain management services. Our mission is to improve the quality of life for individuals suffering from chronic pain by offering comprehensive and compassionate care.

Job Description:

We are seeking a motivated and compassionate individual to join our team as a Front Desk and Medical Assistant in Pain Management Settings. In this role, you will play a vital role in providing support to patients seeking pain relief and the medical professionals delivering specialized care. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to delivering exceptional patient care.

Responsibilities:

1. Front Desk Duties:
   • Greet patients and visitors warmly and assist them with check-in procedures.
   • Answer phone calls and address inquiries or schedule appointments efficiently.
   • Coordinate patient scheduling and ensure smooth patient flow throughout the clinic.
   • Verify patient insurance information and assist with billing inquiries.
   • Maintain cleanliness and organization of the reception area to create a welcoming environment.
   • Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality.
2. Medical Assistant Duties in Pain Management Settings:
   • Escort patients to examination rooms and prepare them for consultations and procedures.
   • Assist healthcare providers during patient assessments, treatments, and procedures.
   • Perform basic clinical tasks such as taking vital signs, documenting patient histories, and updating medical records.
   • Prepare and administer medications as directed by the healthcare team.
   • Assist with patient education on pain management techniques, medications, and treatment plans.
   • Ensure proper maintenance and sterilization of medical equipment and supplies.
3. Administrative Support:
   • Assist with administrative tasks including data entry, filing, and maintaining patient records.
   • Collaborate with the administrative and clinical team to ensure efficient clinic operations.
   • Provide support with insurance verification, prior authorization, and billing processes.
   • Assist patients with scheduling follow-up appointments and coordinating referrals to specialists as needed.

Qualifications:

• High school diploma or equivalent required; Associate’s degree or certification in Medical Assisting preferred.
• Previous experience in a medical office or pain management setting is advantageous.
• Proficiency in using electronic health records (EHR) systems and Microsoft Office applications.
• Excellent communication and interpersonal skills with a focus on patient-centered care.
• Strong organizational abilities and attention to detail in completing tasks accurately and efficiently.
• Ability to multitask and work effectively in a fast-paced environment.
• Empathy and compassion for patients dealing with chronic pain conditions.

Joining Getwell Health Systems LLC offers an opportunity to be part of a dedicated team focused on improving the lives of individuals suffering from chronic pain. If you are passionate about providing compassionate care and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding position.