IT Support Technician-

Job Title: IT Support Technician 

The IT Company is growing, and we are seeking a highly skilled and customer-focused IT Support Technician to join our dynamic team. You will play a crucial role in delivering exceptional technical support to our esteemed clients. If you have a passion for problem-solving, a drive for excellence, and a desire to work in a fast-paced environment, this opportunity is perfect for you! 

Responsibilities: 

• Provide On-Site support for PC deployment and on-site appointments. 
• Provide top-notch technical support to our clients, resolving a diverse range of IT issues efficiently and effectively. 
• Respond to incoming support requests via phone, email, or ticketing system, categorizing, prioritizing, and resolving issues promptly. 
• Utilize your troubleshooting expertise to diagnose and resolve hardware, software, and network-related problems, ensuring minimal downtime and disruption. 
• Able to communicate complex information to a non-technological audience, presenting technical solutions in a clear and understandable manner to clients. 
• Skilled in handling customer concerns in a calm and polished manner, maintaining a high level of professionalism during interactions. 
• Ability to adapt on the fly to accommodate priority issues, swiftly addressing critical problems with a focus on exceptional service delivery. 
• Concisely describe or summarize a problem, in writing, including diagnosis and resolution, ensuring clear documentation of client interactions and solutions. 
• Collaborate with a team of talented IT professionals, sharing knowledge and expertise to enhance the overall capabilities of the support team. 
• Stay updated with the latest IT trends, products, and solutions, and provide clients with recommendations to improve their IT infrastructure and operations. 
• Conduct routine maintenance tasks, including software updates, system backups, and security checks, to proactively prevent potential issues. 
• Strong desktop operating system and applications knowledge, ensuring proficient handling of client workstations and software applications. 
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, VoIP phones, and other products to deliver required desktop service levels. 
• Strong understanding and experience with all Microsoft Windows Server & Application technologies, ensuring seamless server operations. 
• Strong understanding and experience with Microsoft Office365, supporting clients' cloud-based productivity and collaboration needs. 
• Fundamental knowledge and understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access, to troubleshoot and address network-related issues. 
• Knowledge of Virtualization Technologies from Citrix and/or VMWare, supporting virtualized environments for clients. 
• Handle customer service-related tasks for 3 years, demonstrating exceptional customer-centric skills and maintaining positive client relationships. 
• Windows and Mac Support Experience for 3 years, providing technical assistance to clients on both platforms. 

Requirements: 

• 1-3 Years IT Experience, with a strong background in IT support and service delivery. 
• Excellent problem-solving and analytical skills with the ability to adapt to new challenges swiftly. 
• Outstanding communication skills, both verbal and written, can convey technical information to non-technical users. 
• Exceptional customer service orientation and the ability to work effectively with diverse clients. 
• Relevant certifications like CompTIA A+ are required. 
• Relevant certifications like Network+, or Microsoft certifications are advantageous. 
• Relevant Associates, bachelor's or technical degrees are advantageous 
• Excellent Calendar Management 
  

You should be comfortable with the following: 

• Candidate should have reliable transportation. 
• Candidate should be willing to work nights and weekends if required. 
• Candidate should be able to lift 50 or more pounds. 

Job Type: Full-time 

Job Status: Non-Exempt 

Pay: $45-$50,000