Training and Compliance Manager

Title: Training and Compliance Manager

Reports To: Senior Vice President of Compliance

Department/Division: Finance/Compliance

FLSA Status: Exempt

Position Summary

Under the direct supervision of, and collaboration with the Senior Vice President of Compliance, this position will provide support through one-on-one training for new hires and ongoing group training for internal employees and external Property Management staff on all company related program processes and processes required for accurate reporting through HUD and State monitoring systems and to Owner and Partners.

Responsibilities

1. Collaborates with Compliance team to identify agency training needs, develop training schedules.

1. Develops and/or updates effective training materials such as desk guides, power point presentations, videos, etc. that supports various learning styles for optimizing staff skills and help several individuals reach their potential.

1. Provides a minimum of 5 concurrent days of in person and on the job training to new internal employees on program compliance and processes related to the individual employee’s job responsibilities .

1. Provides ongoing support and training through clarification of policy, procedures and program compliance to internal employees and external managing agents.

1. Develop feedback mechanisms to ensure that employees understand the training and can put the instruction into practice.

1. Develops and maintains detailed records of all training sessions and attendance.

1. Monitors effectiveness of processes, makes recommendations to improve processes, works in a collaborative manner with different individuals and departments to include BHMC Real Estate Management, Housing Choice Voucher, Project Based Voucher, CORE, Accounting, Real Estate Development, Legal and Talent Operations to assist in developing, testing and implementing standard operating procedures.

1. Assists in providing insight and understanding to individuals about the importance of their roles as it relates to processes, program compliance and agency goals.

1. Fosters a culture of compliance and accountability

1. Handles documents on a variety of general personal and technical topics of a highly confidential nature and maintains the confidentiality of all documents and information received by or in the possession of the employee.

1. Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.

1. Performs other duties as assigned

Education and Experience

Bachelor’s Degree/equivalent plus at least 5 years demonstrated knowledge in the implementation and maintenance of compliance programs, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Rural Development (RD or USDA), North Carolina Housing Finance Agency (NCHFA), and Assisted Housing Program (AHP) properties.