Live Chat Agent (Remote) at Parker Law Firm

We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

The successful candidate will:

- Offer quick and accurate assistance to customers

- Have strong attention to detail and strong reconciliation skills

- Be performance-driven

- Have a process improvement mindset

- Must be humble and a "get it done" attitude

- Have strong written and verbal communications skills

- Be a self-starter and able to work independently

- Be able to work in a fast-paced environment

Responsibilities:

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support

Requirements:

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Keyboarding and internet experience needed
• Strong communication and interpersonal skills- including written and verbal
• Upbeat, positive attitude, and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails

What you'll get:

Monthly bonus based on performance

Be a part of a group of diverse, energetic professionals who play as hard as they work

Plenty of room for upward career mobility

Benefits:

• 401k Plan
• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental Vision Insurance
• Company Paid Life Insurance

We are looking forward to reading your application.

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $30.00 - $45.00/hour.

About Attorneys Parker & Maloney: Attorneys Parker & Maloney is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://jonathanhparker.com/.

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