Insurance Customer Service Representative

Are you coachable?

Do you have computer literacy skills?

Are you a skilled multitasker?

Do you enjoy helping and assisting people?

Would you like to work in an environment where you have adequate support?

Are you looking to advance in your career?

If you answered Yes, to any of the above questions, our Administrative Assistant role with out Client Support Department may be a great fit for you. We are an exclusive Allstate agency, top in our market in the state of Georgia and South Carolina.

We are looking for a licensed insurance individual, with at minimum a Personal Lines producers insurance license, to join our Client Support Department. As a Insurance Administrative Assistant you will support our clients in customer service related needs. In this role, you will be responsible for handling incoming service, appropriately handling customer concerns and complaints, cross selling current clients, and providing potential customers with detailed information about our products.

To ensure success in this role you must have: a mature mentality, a friendly and professional demeanor, skilled multitasker, computer literacy, communication skills, and the ability to stay calm under pressure.

Administrative Assistant Responsibilities:

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Cross selling current clients and converting prospects to new clients.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

Administrative Assistant Requirements:

• Minimum High school diploma or GED, experience can be a substitutive.
• Minimum Personal Lines Insurance Producer License.
• Previous experience in insurance a plus but not required.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Computer literacy skills.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.