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Insurance Customer Representative Jobs (NOW HIRING)

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Hoch Insurance Agency Inc

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Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

Gene Hufford Agency, Inc

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Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr (+ commission)

Since 1989 Job Type: Full-Time Licensed Insurance Customer Service Representative (CSR) Job Summary Gene Hufford Agency, Inc. is seeking a sharp, dependable, and personable Licensed Insurance ...

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Insurance Customer Representative information

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$26K

$48.4K

$73K

How much do insurance customer representative jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance customer representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an insurance customer representative do?

An Insurance Customer Representative assists clients with their insurance needs, including answering questions about policies, processing claims, and providing quotes. They act as the main point of contact between the insurance company and the customer, ensuring that clients understand their coverage options and helping resolve any issues that may arise. Their role often involves both customer service and administrative tasks, such as updating records and handling billing inquiries. Strong communication and problem-solving skills are essential for this job.

What are the key skills and qualifications needed to thrive as an insurance customer representative, and why are they important?

To thrive as an Insurance Customer Representative, you need a solid understanding of insurance products, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with CRM systems, insurance quoting software, and sometimes state insurance licensing are commonly required technical qualifications. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills enable representatives to effectively address client needs, resolve issues promptly, and maintain customer satisfaction in a competitive industry.

What are some common challenges insurance customer representatives face when handling client inquiries, and how can they effectively manage these situations?

Insurance Customer Representatives often encounter challenges such as addressing complex policy questions, managing upset or anxious clients, and keeping up-to-date with frequent policy changes. Effective communication, patience, and a solid understanding of products are key to resolving client concerns. Utilizing internal resources, collaborating with underwriters or claims specialists, and continuous learning can help representatives confidently handle difficult inquiries and provide accurate information.

What is the difference between Insurance Customer Representative vs Insurance Claims Specialist?

AspectInsurance Customer RepresentativeInsurance Claims Specialist
Required credentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often insurance licenses or certifications
Work environmentCustomer service centers, call centers, office settingsClaims departments, offices, sometimes remote
Employer and industry usageInsurance companies, brokers, agenciesInsurance companies, third-party administrators
Common search and comparison intentCustomer service, policy inquiries, account managementClaims processing, investigation, settlement

The main difference is that Insurance Customer Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require customer service skills and insurance knowledge but serve different functions within the insurance industry.

Is insurance customer service a good job?

Insurance customer service roles, such as Insurance Customer Representatives, involve assisting clients with policy inquiries, claims, and coverage options. The job typically requires strong communication skills, patience, and familiarity with insurance software, and offers opportunities for advancement and stable employment. Job satisfaction depends on individual preferences for customer interaction and problem-solving tasks.

What states have the most Insurance Customer Representative jobs?

States with the most job openings for Insurance Customer Representative jobs include:

What are popular job titles related to Insurance Customer Representative jobs?

For Insurance Customer Representative jobs, the most frequently searched job titles are:

Insurance Customer Representative jobs near you

Insurance Customer Service Representative

Pepin, WI • On-site

Greater Insurance Service Corp.
See more jobs at Greater Insurance Service Corp.external

$40K - $45K/yr

Full-time

Re-posted 21 days ago

Job description

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
 
You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.  
 
Insurance Customer Service Representative Responsibilities
·         Responds directly and promptly to client inquiries and requests
·         Develops and maintains client service plans and manages mid-term changes
·         Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
·         Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
·         Meets with clients as needed to review clients’ accounts as needed
·         Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
 
Insurance Customer Service Representative Required Skills
·         Strong sales and Customer Service skills
·         Excellent active listening, interpersonal, and communication skills
·         Prioritize and meet deadlines
·         Computer experience with Windows based software and general office equipment
·         Ability to work in a team based setting
·         Attention to detail
 
Insurance Customer Service Representative Education and Experience
·         High school diploma or equivalent required
·         Insurance background 
 
Insurance Customer Service Representative Licenses or Certifications
·         Active Wisconsin insurance license