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Insurance Customer Representative Jobs (NOW HIRING)

Gene Hufford Agency, Inc

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Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr (+ commission)

Since 1989 Job Type: Full-Time Licensed Insurance Customer Service Representative (CSR) Job Summary Gene Hufford Agency, Inc. is seeking a sharp, dependable, and personable Licensed Insurance ...

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Gaines & Critzer

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Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

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Insurance Customer Representative information

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$26K

$48.4K

$73K

How much do insurance customer representative jobs pay per year?

As of Sep 13, 2026, the average yearly pay for insurance customer representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an insurance customer representative do?

An Insurance Customer Representative assists clients with their insurance needs, including answering questions about policies, processing claims, and providing quotes. They act as the main point of contact between the insurance company and the customer, ensuring that clients understand their coverage options and helping resolve any issues that may arise. Their role often involves both customer service and administrative tasks, such as updating records and handling billing inquiries. Strong communication and problem-solving skills are essential for this job.

What are the key skills and qualifications needed to thrive as an insurance customer representative, and why are they important?

To thrive as an Insurance Customer Representative, you need a solid understanding of insurance products, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with CRM systems, insurance quoting software, and sometimes state insurance licensing are commonly required technical qualifications. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills enable representatives to effectively address client needs, resolve issues promptly, and maintain customer satisfaction in a competitive industry.

What are some common challenges insurance customer representatives face when handling client inquiries, and how can they effectively manage these situations?

Insurance Customer Representatives often encounter challenges such as addressing complex policy questions, managing upset or anxious clients, and keeping up-to-date with frequent policy changes. Effective communication, patience, and a solid understanding of products are key to resolving client concerns. Utilizing internal resources, collaborating with underwriters or claims specialists, and continuous learning can help representatives confidently handle difficult inquiries and provide accurate information.

What is the difference between Insurance Customer Representative vs Insurance Claims Specialist?

AspectInsurance Customer RepresentativeInsurance Claims Specialist
Required credentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often insurance licenses or certifications
Work environmentCustomer service centers, call centers, office settingsClaims departments, offices, sometimes remote
Employer and industry usageInsurance companies, brokers, agenciesInsurance companies, third-party administrators
Common search and comparison intentCustomer service, policy inquiries, account managementClaims processing, investigation, settlement

The main difference is that Insurance Customer Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require customer service skills and insurance knowledge but serve different functions within the insurance industry.

Is insurance customer service a good job?

Insurance customer service roles, such as Insurance Customer Representatives, involve assisting clients with policy inquiries, claims, and coverage options. The job typically requires strong communication skills, patience, and familiarity with insurance software, and offers opportunities for advancement and stable employment. Job satisfaction depends on individual preferences for customer interaction and problem-solving tasks.

What states have the most Insurance Customer Representative jobs?

States with the most job openings for Insurance Customer Representative jobs include:

What are popular job titles related to Insurance Customer Representative jobs?

For Insurance Customer Representative jobs, the most frequently searched job titles are:

Insurance Customer Representative jobs near you

Insurance Customer Service Representative

Harlingen, TX • On-site

Allstate Insurance Agency - Douglas Thompson
See more jobs at Allstate Insurance Agency - Douglas Thompsonexternal

$45K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • Breakfast provided on Friday
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off

About the Role:
Join Allstate Insurance Agency - Douglas Thompson as an Insurance Customer Service Representative in Harlingen, TX! In this exciting role, you will be the first point of contact for our valued customers, providing exceptional service and support while helping them navigate their insurance needs.
Responsibilities:
  • Assist customers with inquiries about insurance policies and claims.
  • Provide quotes and information on various insurance products.
  • Process policy changes and renewals efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer complaints and issues with professionalism.
  • Educate clients on coverage options and risk management.
  • Collaborate with team members to enhance customer satisfaction.
  • Stay updated on industry trends and company policies.
Requirements:
  • High school diploma or equivalent; college degree preferred.
  • Property & Casualty Licensed
  • Previous customer service experience, preferably in insurance.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office Suite and CRM software.
  • Texas insurance license or willingness to obtain one.
  • Positive attitude and a passion for helping others.
  • Detail-oriented with strong problem-solving abilities.
  • Must be bilingual English and Spanish
About Us:
Allstate Insurance Agency - Douglas Thompson has been serving the Harlingen community for over a decade, providing personalized insurance solutions that customers trust. Our commitment to exceptional service and community involvement makes us a preferred choice for both clients and employees alike.