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Insurance Customer Representative Jobs in Missouri

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Assurance Brokers

COMMERCIAL INSURANCE CSR

Ballwin, MO · On-site

$50K - $70K/yr

Opportunity for advancement Commercial Insurance Customer Service Representative Immediate Opening | Join a Growing Agency Are you organized, detail-oriented, and passionate about delivering ...

Nathan Ward Agency

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Property and Casualty Insurance Customer Service Rep

Raymore, MO · On-site

$42K - $100K/yr

We are growing and looking for two motivated professionals to join our team: 1. Insurance Customer Service Representative Base Salary Range: $42,000 - $58,000 (commensurate with experience) Key ...

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Insurance Customer Representative information

What does an insurance customer representative do?

An Insurance Customer Representative assists clients with their insurance needs, including answering questions about policies, processing claims, and providing quotes. They act as the main point of contact between the insurance company and the customer, ensuring that clients understand their coverage options and helping resolve any issues that may arise. Their role often involves both customer service and administrative tasks, such as updating records and handling billing inquiries. Strong communication and problem-solving skills are essential for this job.

What are the key skills and qualifications needed to thrive as an insurance customer representative, and why are they important?

To thrive as an Insurance Customer Representative, you need a solid understanding of insurance products, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with CRM systems, insurance quoting software, and sometimes state insurance licensing are commonly required technical qualifications. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills enable representatives to effectively address client needs, resolve issues promptly, and maintain customer satisfaction in a competitive industry.

What are some common challenges insurance customer representatives face when handling client inquiries, and how can they effectively manage these situations?

Insurance Customer Representatives often encounter challenges such as addressing complex policy questions, managing upset or anxious clients, and keeping up-to-date with frequent policy changes. Effective communication, patience, and a solid understanding of products are key to resolving client concerns. Utilizing internal resources, collaborating with underwriters or claims specialists, and continuous learning can help representatives confidently handle difficult inquiries and provide accurate information.

What is the difference between Insurance Customer Representative vs Insurance Claims Specialist?

AspectInsurance Customer RepresentativeInsurance Claims Specialist
Required credentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often insurance licenses or certifications
Work environmentCustomer service centers, call centers, office settingsClaims departments, offices, sometimes remote
Employer and industry usageInsurance companies, brokers, agenciesInsurance companies, third-party administrators
Common search and comparison intentCustomer service, policy inquiries, account managementClaims processing, investigation, settlement

The main difference is that Insurance Customer Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require customer service skills and insurance knowledge but serve different functions within the insurance industry.

Is insurance customer service a good job?

Insurance customer service roles, such as Insurance Customer Representatives, involve assisting clients with policy inquiries, claims, and coverage options. The job typically requires strong communication skills, patience, and familiarity with insurance software, and offers opportunities for advancement and stable employment. Job satisfaction depends on individual preferences for customer interaction and problem-solving tasks.
Insurance Customer Representative jobs near you

Insurance Customer Service Rep

Springfield, MO • On-site

Fortner Insurance Services
Insurance Services • 11 - 50 employees
Learn more about Fortner Insurance Servicesexternal

$19 - $22/hr

Full-time

Life, PTO

Posted 16 days ago

Job description

Fortner Insurance Services is an independent agency built around personalized service, knowledgeable guidance, and lasting client relationships. We believe that leadership means supporting our team, recognizing contributions, and creating opportunities for employees to learn and grow. Here, you’ll work with a close-knit team where your ideas are heard, and coworkers genuinely support one another. Your day will focus on managing client accounts, coordinating with carriers, handling service requests, and making sure clients receive thoughtful attention throughout the insurance process. Employees value the trust, appreciation, and opportunity to learn and take on greater responsibility.

As an Insurance Customer Service Rep in our Ministry Department, you'll serve as a trusted point of contact for ministry and church clients while managing their day-to-day insurance needs. You’ll review accounts, process policy changes and renewals, communicate with carriers, and proactively follow up on outstanding items. This role offers hands-on training, professional development, and opportunities to expand your responsibilities within a personal, family-oriented workplace.

  • Base pay is $19 to $22 per hour, based on experience
  • Paid time off and paid holidays off
  • Life and supplemental insurance
  • Monday through Friday with evenings and weekends off

Bring your insurance knowledge and service mindset to a team where your work is valued and growth is encouraged, apply today!

Responsibilities
  • Manage relationships with not-for-profit and church clients.
  • Review accounts, policies, and coverage needs.
  • Process changes, renewals, certificates, and endorsements.
  • Communicate with carriers and underwriters.
  • Follow up on renewals and outstanding items.
  • Maintain accurate client records and documentation.
Requirements
  • Current P&C (property & casualty) MO license
  • 2-3 years industry experience with working knowledge of AMS360 a bonus
  • Highly organized and detail-oriented.
  • Strong problem-solving mindset.
  • Insurance knowledge and desire to learn.
  • Proactive, dependable, and accountable.
  • Compassionate and service-oriented approach.
Benefits
Paid Time Off (PTO)###Life Insurance###Hands on Training###Mon-Fri Schedule###Bonus Opportunities###Work-Life Balance###Holidays Off###Paid Holidays###Professional Development###Advancement Opportunities###Continuing Education Opportunities###Professional Work Environment###Team Building Activities###Equipment Provided###Office Snacks and Coffee###Supplemental Insurance###Personal Workspace