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Insurance Customer Representative Jobs in Missouri

MCI Careers

MO · On-site

$15 - $16/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Freeman Health System

DME Customer Representative

Joplin, MO · On-site

$13.75 - $17.75/hr

Calls insurance for verification as needed * Handles customer complaints to resolve issues * Assists with ordering/restocking inventory. Answers telephone and takes care of inquiry or referral

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Insurance Customer Representative information

What does an insurance customer representative do?

An Insurance Customer Representative assists clients with their insurance needs, including answering questions about policies, processing claims, and providing quotes. They act as the main point of contact between the insurance company and the customer, ensuring that clients understand their coverage options and helping resolve any issues that may arise. Their role often involves both customer service and administrative tasks, such as updating records and handling billing inquiries. Strong communication and problem-solving skills are essential for this job.

What are the key skills and qualifications needed to thrive as an insurance customer representative, and why are they important?

To thrive as an Insurance Customer Representative, you need a solid understanding of insurance products, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with CRM systems, insurance quoting software, and sometimes state insurance licensing are commonly required technical qualifications. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills enable representatives to effectively address client needs, resolve issues promptly, and maintain customer satisfaction in a competitive industry.

What are some common challenges insurance customer representatives face when handling client inquiries, and how can they effectively manage these situations?

Insurance Customer Representatives often encounter challenges such as addressing complex policy questions, managing upset or anxious clients, and keeping up-to-date with frequent policy changes. Effective communication, patience, and a solid understanding of products are key to resolving client concerns. Utilizing internal resources, collaborating with underwriters or claims specialists, and continuous learning can help representatives confidently handle difficult inquiries and provide accurate information.

What is the difference between Insurance Customer Representative vs Insurance Claims Specialist?

AspectInsurance Customer RepresentativeInsurance Claims Specialist
Required credentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often insurance licenses or certifications
Work environmentCustomer service centers, call centers, office settingsClaims departments, offices, sometimes remote
Employer and industry usageInsurance companies, brokers, agenciesInsurance companies, third-party administrators
Common search and comparison intentCustomer service, policy inquiries, account managementClaims processing, investigation, settlement

The main difference is that Insurance Customer Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require customer service skills and insurance knowledge but serve different functions within the insurance industry.

Is insurance customer service a good job?

Insurance customer service roles, such as Insurance Customer Representatives, involve assisting clients with policy inquiries, claims, and coverage options. The job typically requires strong communication skills, patience, and familiarity with insurance software, and offers opportunities for advancement and stable employment. Job satisfaction depends on individual preferences for customer interaction and problem-solving tasks.
Insurance Customer Representative jobs near you

Customer Representative

Monett, MO • On-site

Dryfork Diesel & Auto, LLC
See more jobs at Dryfork Diesel & Auto, LLCexternal

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Are you a friendly and persuasive person? Do you love to move fast and juggle several things at once? If you get excited about sales and the opportunity to make a great living? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? If that sounds like you, then you may be perfect for our Service Advisor role!

As a part of our application process, we ask all candidates to complete a short 10-12 minute survey. Please copy and paste the following link into a separate browser and follow the instructions. https://go.cultureindex.com/s/5rEAtcIOeF The purpose of this survey is to help us understand your unique strengths as they apply to our open positions.

Amazing pay plan with no ceiling on commissions, excellent benefits and health insurance. Details of compensation structure will be communicated during the interview. Amazing support structure with the best technicians in the area. Looking for someone who wants to move up. We are growing rapidly and we need someone who has management goals. This position is for a very busy location.

  • TOP PAY
  • WEEKENDS OFF
  • FULL BENEFITS
  • PAID HOLIDAYS
  • 1ST SHIFT 7:30 - 5:30
  • WEEKLY PAY

We fully understand that the person we are looking for likely already has a job. If you are reading this and you do not feel like you are respected, treated fairly, or cared about at your current job, we need to talk.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Retirement plan
  • Vision insurance

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